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MO
Moss
3mo ago

Customer Support Specialist - German/English(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

In this role, you will engage with customers through various channels, uncovering their needs and collaborating with the product team to enhance their experience. You will also work on optimizing processes and supporting your team in a dynamic environment.

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Requirements

  • •Experience in customer-facing roles
  • •Fluency in German (C1) and English (C1)
  • •Methodical thinking and data-driven approach
  • •Proactive problem-solving skills
  • •Clear communication skills
  • •Customer orientation and empathy
  • •Quick learning ability

Work Experience

approx. 1 - 4 years

Tasks

  • •Handle customer support queries via calls, chat, and emails
  • •Gain insights about customer needs and relay them to the product team
  • •Innovate and optimize internal processes to enhance customer experience
  • •Support the team with shift management and technical leadership
  • •Participate in projects aimed at improving the support experience

Languages

German – Business Fluent

English – Business Fluent

Benefits

Competitive Pay

  • •Top-of-market compensation package
  • •Equity

Workation & Sabbatical

  • •20 days work from abroad

Learning & Development

  • •600 EUR Learning & Development Budget

Other Benefits

  • •Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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