Vercel
Senior Customer Support Engineer(m/w/x)
Full-timeRemoteSenior
Berlin
New Job?Nejo!
Your personal AI career agent
PLPlanet
Customer Support Representative(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Triage inbound support requests for satellite imaging data via cloud platform. Bachelor's degree in CS/CE or equivalent technical experience required. Company-wide days off, employee wellness program.
Requirements
- Customer support representative experience
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education/work experience
- Technical issue handling with problem-solving skills
- Excellent written and verbal communication
- Professional demeanor maintenance
- Independent work and teamwork
- Multitasking, prioritization, and time management
- Travel as necessary to client sites
- Zendesk, JIRA, or comparable ticketing systems experience
- Exceptional troubleshooting and analytical skills
- Issue severity identification (technical and business)
- Application encouraged even with fewer qualifications
Tasks
- Triage inbound support requests
- Assign tickets to appropriate teams
- Handle administrative issues
- Provide technical support handovers
- Assist customers, partners, and field teams
- Support via email, phone, chat, or in person
- Meet key performance indicators
- Drive customer satisfaction
- Reset passwords
- Manage user accounts
- Support sales opportunities
- Build relationships with partner teams
- Participate in efficiency improvement projects
- Enhance customer experience
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Zendesk
- JIRA
Benefits
More Vacation Days
- Paid time off
- Company-wide days off
Healthcare & Fitness
- Employee Wellness Program
Additional Allowances
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
Learning & Development
- Tuition Reimbursement
- LinkedIn Learning access
Competitive Pay
- Equity
Social Impact
- Volunteering Paid Time Off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Planet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PLPlanet
Customer Support Representative(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Triage inbound support requests for satellite imaging data via cloud platform. Bachelor's degree in CS/CE or equivalent technical experience required. Company-wide days off, employee wellness program.
Requirements
- Customer support representative experience
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education/work experience
- Technical issue handling with problem-solving skills
- Excellent written and verbal communication
- Professional demeanor maintenance
- Independent work and teamwork
- Multitasking, prioritization, and time management
- Travel as necessary to client sites
- Zendesk, JIRA, or comparable ticketing systems experience
- Exceptional troubleshooting and analytical skills
- Issue severity identification (technical and business)
- Application encouraged even with fewer qualifications
Tasks
- Triage inbound support requests
- Assign tickets to appropriate teams
- Handle administrative issues
- Provide technical support handovers
- Assist customers, partners, and field teams
- Support via email, phone, chat, or in person
- Meet key performance indicators
- Drive customer satisfaction
- Reset passwords
- Manage user accounts
- Support sales opportunities
- Build relationships with partner teams
- Participate in efficiency improvement projects
- Enhance customer experience
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Zendesk
- JIRA
Benefits
More Vacation Days
- Paid time off
- Company-wide days off
Healthcare & Fitness
- Employee Wellness Program
Additional Allowances
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
Learning & Development
- Tuition Reimbursement
- LinkedIn Learning access
Competitive Pay
- Equity
Social Impact
- Volunteering Paid Time Off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Planet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Planet
Industry
IT
Description
Planet designs, builds, and operates the largest constellation of imaging satellites, delivering data for commercial, environmental, and humanitarian sectors.
Not a perfect match?
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