Secfix
Customer Success Manager(m/w/x)
Full-timeRemoteJunior
Berlin
New Job?Nejo!
The AI Job Search Engine
OP
OpenProject GmbHCustomer Support & Community Manager(m/w/x)
Berlin
Full-timeRemoteJunior
Description
As the primary contact for a global community, you'll ensure user success by resolving technical queries, leading product demos, and sharing vital feedback to help shape the company's software.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proficiency in English and German language
- •Proficiency in French or Spanish advantageous
- •Initial work experience in support, sales, or finance
- •Completed Bachelor’s degree and tech-savviness
- •Commitment to providing good client service
Education
Bachelor's degree
Tasks
- •Act as the primary contact for users
- •Handle customer queries via CRM and phone
- •Resolve technical, product, and billing issues
- •Tailor solutions to individual user needs
- •Suggest best practices to ensure satisfaction
- •Monitor and address community forum requests
- •Interact regularly with the software community
- •Provide feedback to product and marketing teams
- •Deliver online training and product demos
Languages
English – Business Fluent
German – Business Fluent
French – Basic
Spanish – Basic
Benefits
Company Bike
- •Job bikes
Childcare
- •Paid child care
Other Benefits
- •Open source project contribution
- •Experienced software engineering team
Team Events
- •Annual Passion Time off-site
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OpenProject GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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OP
OpenProject GmbHCustomer Support & Community Manager(m/w/x)
Berlin
Full-timeRemoteJunior
New Job?Nejo!
The AI Job Search Engine
Description
As the primary contact for a global community, you'll ensure user success by resolving technical queries, leading product demos, and sharing vital feedback to help shape the company's software.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proficiency in English and German language
- •Proficiency in French or Spanish advantageous
- •Initial work experience in support, sales, or finance
- •Completed Bachelor’s degree and tech-savviness
- •Commitment to providing good client service
Education
Bachelor's degree
Tasks
- •Act as the primary contact for users
- •Handle customer queries via CRM and phone
- •Resolve technical, product, and billing issues
- •Tailor solutions to individual user needs
- •Suggest best practices to ensure satisfaction
- •Monitor and address community forum requests
- •Interact regularly with the software community
- •Provide feedback to product and marketing teams
- •Deliver online training and product demos
Languages
English – Business Fluent
German – Business Fluent
French – Basic
Spanish – Basic
Benefits
Company Bike
- •Job bikes
Childcare
- •Paid child care
Other Benefits
- •Open source project contribution
- •Experienced software engineering team
Team Events
- •Annual Passion Time off-site
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OpenProject GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
OpenProject GmbH
Industry
IT
Description
The company builds the leading open-source project management platform that empowers teams to plan, track, and collaborate on projects.
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