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LELexisNexis Intellectual Property Solutions GmbH

Customer Success Manager(m/w/x)

Bonn
from 53,800 - 89,800 / year
Full-timeOn-siteExperienced
Apply now

Managing customer lifecycle and delivering product training for legal tech analytics. German and English language proficiency required. Sabbaticals, shared parental leave.

Requirements

  • German and English language proficiency
  • University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field
  • Customer-facing role experience (Customer Success, Consulting, Solution Support, Technology Analysis, or similar)
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to manage expectations and build trust
  • Proactive, structured, and organized working style
  • Interest in technology trends, innovation, and data-driven decision-making
  • Proficiency in English and German and/or French

Tasks

  • Answer customer questions
  • Manage customer lifecycle
  • Lead customer conversations
  • Translate insights into plans
  • Deliver product training
  • Act as trusted advisor
  • Apply analytical thinking
  • Monitor customer engagement
  • Identify adoption opportunities
  • Document product issues
  • Communicate with stakeholders
  • Collaborate with teams
  • Share customer feedback
  • Support product demonstrations
  • Contribute to product improvement
  • Build customer partnerships
  • Establish growth foundation
  • Identify upsell opportunities

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • German – Native
  • English – Native
  • French – Basic

Benefits

Flexible Working

  • Healthy work/life balance

Mental Health Support

  • Wellbeing initiatives
  • Wellbeing programs
  • Employee Assistance Programme

Generous Parental Leave

  • Shared parental leave
  • Maternity leave
  • Paternity leave

Learning & Development

  • Study assistance
  • Extensive learning and development resources

Workation & Sabbatical

  • Sabbaticals

More Vacation Days

  • Generous holiday allowance
  • Option to buy additional days

Retirement Plans

  • Contributory pension scheme

Competitive Pay

  • Save As You Earn share option scheme

Public Transport Subsidies

  • Travel Season ticket loan

Other Benefits

  • Access to employee resource groups

Purpose-Driven Work

  • Dedicated time to volunteer
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LexisNexis Intellectual Property Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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