LexisNexis Intellectual Property Solutions GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Bonn
from 53,800 - 89,800 / year
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LELexisNexis Intellectual Property Solutions GmbH
Customer Success Manager - German(m/w/x)
Bonn
Full-timeOn-siteExperienced
Nejo AI Summary
Anticipating customer needs for future tech products and building long-term partnerships. German and English language proficiency required. Generous holiday allowance, option to buy additional days.
Requirements
- German and English language proficiency
- University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field
- Customer-facing role experience (Customer Success, Consulting, Solution Support, Technology Analysis, or similar)
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to manage expectations and build trust
- Proactive, structured, and organized working style
- Ability to learn new topics independently
- Strong interest in technology trends and innovation
- Interest in data-driven decision-making
- Proficiency in English and German and/or French
Tasks
- Answer questions about future technologies
- Anticipate customer requirements for products
- Build long-term customer partnerships
- Help customers achieve sustainable success
- Conduct training and workshops
- Manage customer portfolio throughout lifecycle
- Lead customer conversations to understand objectives
- Translate insights into actionable plans
- Deliver product training and enablement sessions
- Act as primary point of contact for product questions
- Apply analytical thinking to solve business questions
- Monitor customer engagement and identify opportunities
- Increase adoption and value realization
- Document and follow up on product issues
- Communicate clearly with customers and stakeholders
- Collaborate with Sales and Product teams
- Share customer feedback for product improvement
- Support product demonstrations
- Build foundation for growth and upsell opportunities
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
- French – Basic
Benefits
More Vacation Days
- Generous holiday allowance
- Option to buy additional days
Mental Health Support
- Wellbeing programs
- Employee Assistance Programme
Retirement Plans
- Contributory pension scheme
Competitive Pay
- Save As You Earn share option scheme
Public Transport Subsidies
- Travel season ticket loan
Generous Parental Leave
- Maternity leave
- Paternity leave
- Shared parental leave
Other Benefits
- Access to employee resource groups
Purpose-Driven Work
- Dedicated time to volunteer
Learning & Development
- Learning and development resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LexisNexis Intellectual Property Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LELexisNexis Intellectual Property Solutions GmbH
Customer Success Manager - German(m/w/x)
Bonn
Full-timeOn-siteExperienced
Nejo AI Summary
Anticipating customer needs for future tech products and building long-term partnerships. German and English language proficiency required. Generous holiday allowance, option to buy additional days.
Requirements
- German and English language proficiency
- University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field
- Customer-facing role experience (Customer Success, Consulting, Solution Support, Technology Analysis, or similar)
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to manage expectations and build trust
- Proactive, structured, and organized working style
- Ability to learn new topics independently
- Strong interest in technology trends and innovation
- Interest in data-driven decision-making
- Proficiency in English and German and/or French
Tasks
- Answer questions about future technologies
- Anticipate customer requirements for products
- Build long-term customer partnerships
- Help customers achieve sustainable success
- Conduct training and workshops
- Manage customer portfolio throughout lifecycle
- Lead customer conversations to understand objectives
- Translate insights into actionable plans
- Deliver product training and enablement sessions
- Act as primary point of contact for product questions
- Apply analytical thinking to solve business questions
- Monitor customer engagement and identify opportunities
- Increase adoption and value realization
- Document and follow up on product issues
- Communicate clearly with customers and stakeholders
- Collaborate with Sales and Product teams
- Share customer feedback for product improvement
- Support product demonstrations
- Build foundation for growth and upsell opportunities
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
- French – Basic
Benefits
More Vacation Days
- Generous holiday allowance
- Option to buy additional days
Mental Health Support
- Wellbeing programs
- Employee Assistance Programme
Retirement Plans
- Contributory pension scheme
Competitive Pay
- Save As You Earn share option scheme
Public Transport Subsidies
- Travel season ticket loan
Generous Parental Leave
- Maternity leave
- Paternity leave
- Shared parental leave
Other Benefits
- Access to employee resource groups
Purpose-Driven Work
- Dedicated time to volunteer
Learning & Development
- Learning and development resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LexisNexis Intellectual Property Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
LexisNexis Intellectual Property Solutions GmbH
Industry
Legal
Description
The company is a leading global provider of legal, regulatory, and business information.
Not a perfect match?
- LexisNexis Intellectual Property Solutions GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteExperiencedBonnfrom 53,800 - 89,800 / year - Deutsches Promotionszentrum
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Customer Success & Operations Manager(m/w/x)
Full-timeOn-siteNot specifiedBonnfrom 4,500 / month - BFR Trading
Customer Enablement Manager(m/w/x)
Full-timeOn-siteExperiencedBonn - HiOffice Group GmbH
Key Account Manager im digitalen Recruiting(m/w/x)
Full-timeOn-siteExperiencedAlfterfrom 72,000 - 100,000 / year