Integral Ad Science
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagement
Berlin
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SPSpotify
Customer Success Manager(m/w/x)
Berlin, Hamburg, Düsseldorf, München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Building client relationships and advising on digital media strategy for a global audio streaming service. Minimum 3 years' digital media experience required. 4-day work week, personal mentoring program.
Requirements
- Bachelor’s degree, preferably in Sales, Advertising, Marketing or Business
- Minimum 3 years’ experience in digital media, planning and/or buying
- Familiarity with self-serve and programmatic buying channels
- Commercial mindset and curiosity about culture, music and content trends
- Understanding of client service and revenue growth link
- Ability to connect brand objectives to audiences, creators and cultural moments
- Deep industry knowledge and vertical expertise
- Strong command of advertising performance metrics
- Strong command of the advertising ecosystem
- Natural problem solver with consultative mindset
- Ability to diagnose challenges and recommend solutions
- Strategic thinking and comfort operating in ambiguity
- Ability to bring clarity, structure, and confidence to complex situations
- Skilled at rallying and aligning cross-functional teams
- Ensuring execution follows through
- Strong ownership and accountability
- Taking responsibility for client outcomes across full engagement lifecycle
- Ability to translate client insights into compelling, data-driven sales rationale stories
- Meeting business objectives and delivering desired outcomes
- Highly organised and focused multi-tasker
- Strong attention to detail
- Ability to work independently within a team-focused organisation
- Thrive in fast-paced, deadline and detail-oriented environment
- Excellent verbal, written and presentation skills
- Excellent dexterity in Excel and PowerPoint
- Experience working within CRMs, OMSs, ad servers and other digital media tech systems
- Fluent in German, spoken and written
- Fluent in English, spoken and written
Tasks
- Build deep client relationships
- Act as a trusted strategic advisor
- Serve as the client’s point of contact
- Deliver outstanding customer service
- Take a consultative approach
- Listen to client challenges and KPIs
- Recommend Spotify solutions
- Identify optimal buying channels
- Respond to RFPs
- Develop media planning strategies
- Participate in client meetings
- Prepare and launch campaigns
- Provide optimization recommendations
- Conduct campaign wrap-ups
- Orchestrate cross-functional teams
- Align teams around client objectives
- Ensure flawless campaign execution
- Operate in ambiguous situations
- Bring strategic clarity
- Solve complex client challenges
- Lead campaign setup and activation
- Manage creative production
- Review creative specs
- Collect and traffic assets
- Monitor campaign pacing
- Report on campaign performance
- Optimize media plans
- Lead sophisticated projects
- Collaborate cross-functionally
- Demonstrate full project ownership
- Contribute to revenue retention
- Drive revenue growth
- Build vertical expertise
- Develop cultural intelligence
- Connect brands to audiences
- Anticipate client needs
- Surface growth opportunities
- Educate clients on Spotify’s formats
- Leverage Spotify’s data and AI
- Advise on best practices
- Present campaign insights
- Conduct post-campaign analysis
- Drive repeat business
- Adhere to internal guidelines
- Follow standard processes
- Maintain accurate billing
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- Excel
- PowerPoint
- CRMs
- OMSs
- ad servers
- digital media tech systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Spotify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SPSpotify
Customer Success Manager(m/w/x)
Berlin, Hamburg, Düsseldorf, München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Building client relationships and advising on digital media strategy for a global audio streaming service. Minimum 3 years' digital media experience required. 4-day work week, personal mentoring program.
Requirements
- Bachelor’s degree, preferably in Sales, Advertising, Marketing or Business
- Minimum 3 years’ experience in digital media, planning and/or buying
- Familiarity with self-serve and programmatic buying channels
- Commercial mindset and curiosity about culture, music and content trends
- Understanding of client service and revenue growth link
- Ability to connect brand objectives to audiences, creators and cultural moments
- Deep industry knowledge and vertical expertise
- Strong command of advertising performance metrics
- Strong command of the advertising ecosystem
- Natural problem solver with consultative mindset
- Ability to diagnose challenges and recommend solutions
- Strategic thinking and comfort operating in ambiguity
- Ability to bring clarity, structure, and confidence to complex situations
- Skilled at rallying and aligning cross-functional teams
- Ensuring execution follows through
- Strong ownership and accountability
- Taking responsibility for client outcomes across full engagement lifecycle
- Ability to translate client insights into compelling, data-driven sales rationale stories
- Meeting business objectives and delivering desired outcomes
- Highly organised and focused multi-tasker
- Strong attention to detail
- Ability to work independently within a team-focused organisation
- Thrive in fast-paced, deadline and detail-oriented environment
- Excellent verbal, written and presentation skills
- Excellent dexterity in Excel and PowerPoint
- Experience working within CRMs, OMSs, ad servers and other digital media tech systems
- Fluent in German, spoken and written
- Fluent in English, spoken and written
Tasks
- Build deep client relationships
- Act as a trusted strategic advisor
- Serve as the client’s point of contact
- Deliver outstanding customer service
- Take a consultative approach
- Listen to client challenges and KPIs
- Recommend Spotify solutions
- Identify optimal buying channels
- Respond to RFPs
- Develop media planning strategies
- Participate in client meetings
- Prepare and launch campaigns
- Provide optimization recommendations
- Conduct campaign wrap-ups
- Orchestrate cross-functional teams
- Align teams around client objectives
- Ensure flawless campaign execution
- Operate in ambiguous situations
- Bring strategic clarity
- Solve complex client challenges
- Lead campaign setup and activation
- Manage creative production
- Review creative specs
- Collect and traffic assets
- Monitor campaign pacing
- Report on campaign performance
- Optimize media plans
- Lead sophisticated projects
- Collaborate cross-functionally
- Demonstrate full project ownership
- Contribute to revenue retention
- Drive revenue growth
- Build vertical expertise
- Develop cultural intelligence
- Connect brands to audiences
- Anticipate client needs
- Surface growth opportunities
- Educate clients on Spotify’s formats
- Leverage Spotify’s data and AI
- Advise on best practices
- Present campaign insights
- Conduct post-campaign analysis
- Drive repeat business
- Adhere to internal guidelines
- Follow standard processes
- Maintain accurate billing
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- Excel
- PowerPoint
- CRMs
- OMSs
- ad servers
- digital media tech systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Spotify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Spotify
Industry
Media
Description
The company transformed music listening forever when launched in 2008 and is the world’s most popular audio streaming subscription service.
Not a perfect match?
- Integral Ad Science
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