Vaillant GmbH
Customer Success Manager / Senior Expert Digital Solutions(m/w/x)
Full-timeWith HomeofficeSenior
Remscheid
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VAVaillant GmbH
Customer Success Manager / Senior Expert Digital Solutions(m/w/x)
Remscheid
Full-timeWith Home OfficeSenior
Nejo AI Summary
You will drive the success of the company's digital solutions by bridging the gap between product and market, ensuring partners achieve high productivity through seamless service processes.
Requirements
- Bachelor’s degree in Business, Technical field, or related
- Minimum 8 years customer-facing experience
- Expertise managing international digital customer success
- Experience in service-oriented environment (plus)
- Excellent communication skills
- Creativity
- Ability to manage complex stakeholder landscapes
Tasks
- Drive adoption and satisfaction for digital solutions
- Collaborate with central and regional stakeholders
- Plan and manage product launches and releases
- Share best practices to address growth barriers
- Maintain up-to-date and regionally relevant product content
- Align strategies between central and regional teams
- Generate insights through dedicated customer research
- Monitor regional adoption rates and product performance
- Support targeted marketing and sales activities
- Translate user feedback into concrete experience improvements
- Report transparently on product impact and results
- Coordinate feedback with regional teams to ensure satisfaction
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
Digital solutions
Benefits
Flexible Working
- •Hybrid work
Other Benefits
- •Temporary work from EU
More Vacation Days
- •Purchase additional vacation days
Learning & Development
- •Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vaillant GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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VAVaillant GmbH
Customer Success Manager / Senior Expert Digital Solutions(m/w/x)
Remscheid
Full-timeWith Home OfficeSenior
Nejo AI Summary
You will drive the success of the company's digital solutions by bridging the gap between product and market, ensuring partners achieve high productivity through seamless service processes.
Requirements
- Bachelor’s degree in Business, Technical field, or related
- Minimum 8 years customer-facing experience
- Expertise managing international digital customer success
- Experience in service-oriented environment (plus)
- Excellent communication skills
- Creativity
- Ability to manage complex stakeholder landscapes
Tasks
- Drive adoption and satisfaction for digital solutions
- Collaborate with central and regional stakeholders
- Plan and manage product launches and releases
- Share best practices to address growth barriers
- Maintain up-to-date and regionally relevant product content
- Align strategies between central and regional teams
- Generate insights through dedicated customer research
- Monitor regional adoption rates and product performance
- Support targeted marketing and sales activities
- Translate user feedback into concrete experience improvements
- Report transparently on product impact and results
- Coordinate feedback with regional teams to ensure satisfaction
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
Digital solutions
Benefits
Flexible Working
- •Hybrid work
Other Benefits
- •Temporary work from EU
More Vacation Days
- •Purchase additional vacation days
Learning & Development
- •Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vaillant GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Vaillant GmbH
Industry
EnergyAutomation
Description
Das Unternehmen ist einer der weltweit führenden Anbieter von Wärmepumpen, digitalen Servicedienstleistungen sowie effizienten Gas-Heizgeräten und stellt energieeffiziente Lösungen bereit.
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