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VAVaillant GmbH

20d ago

Customer Success Manager / Senior Expert Digital B2C Solutions(m/w/x)

Remscheid

Full-timeWith Home OfficeSenior

Nejo AI Summary

Shaping digital B2C product experiences and customer journeys for sustainable heating solutions. Jira and Confluence expertise required. Hybrid work with temporary EU country options.

Requirements

Professional experience in customer centricity with user focus
Motivation to improve digital products for end customers
Very good user knowledge of Jira
Very good user knowledge of Confluence
Very good user knowledge of MS Office
Very good user knowledge of Google Analytics
Very good user knowledge of HotJar
Extensive international and interdisciplinary collaboration experience
Experience in complex organizational structures
In-depth expertise in analyzing user experiences
In-depth expertise in optimizing user experiences
Motivation to apply user experience tools daily
User-centered working style
Strong communication skills
Creativity
Confidence managing stakeholders
Structured stakeholder management
Project management experience
Master’s degree in business administration, engineering, computer science, or comparable qualification

Tasks

Shape digital product and service experiences
Improve digital customer journeys
Analyze user insights and feedback
Translate insights into improvements
Develop cross-product customer journeys
Advocate for end-customer needs
Collaborate with Product Owners
Measure and report customer satisfaction
Plan and coordinate product launches
Act as central point of contact

Work Experience

approx. 4 - 6 years

Education

Master's degree

Languages

English – Business Fluent
German – Business Fluent

Tools & Technologies

Jira
Confluence
MS Office
Google Analytics
HotJar

Benefits

Flexible Working

Hybrid work option
Flexible working hours

Other Benefits

Temporary work from EU country

Bonuses & Incentives

Christmas bonus

Learning & Development

Development programs

Competitive Pay

Equity promotion

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vaillant GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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VAVaillant GmbH

20d ago