Essentry GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteManagement
Berlin
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ASAssent
Customer Success Manager: Program Specialist(m/w/x)
Berlin
Full-timeOn-siteJunior
Green Job
Nejo AI Summary
Defining and executing compliance programs for manufacturers using supply chain sustainability software at a B Corp SaaS provider. High-level strategic planning and client lifetime value management expected. Specific life leave days, vacation increases with tenure.
Requirements
- Customer relationship management
- Client lifetime value management
- Management of assigned book of business
- High-level strategic planning sessions
- Solutions alignment to customer challenges
- Conduct program reviews
- Program results analysis
- Client goals identification
- Support for Sales team in renewals
- Special projects for customer success
- Peer partner to new team members
- User permissions coordination
- Advocacy for client success
- Intermediate regulatory knowledge
- Product management collaboration
- CRM communications maintenance
- Familiarity with corporate security policies
- Excellent communication skills in English and German
- University or Post Graduate Certificate
- Minimum of 3 years related work experience
- Working knowledge of customer management
- Experience in technology/SaaS organizations
- Solid interpersonal skills
- Solid Microsoft Excel skills
- Excellent time management skills
- Insatiable thirst for knowledge
- Maturity, poise, and professionalism
- Emotional intelligence
- Intellectual curiosity and problem-solving skills
- Proactive communication
- Strong team player
- Critical thinking skills
- Open to feedback and self-improvement
- Proficiency in MS Office Suite and Google Applications
Tasks
- Develop and nurture customer relationships.
- Define and execute compliance programs.
- Manage client relationships and account value.
- Oversee customer health and performance metrics.
- Lead strategic planning sessions with customers.
- Align solutions to customer challenges.
- Conduct program reviews to assess client needs.
- Analyze program results for improvement opportunities.
- Identify client goals and success metrics.
- Support sales team in renewal management.
- Take on special projects for customer success.
- Serve as a peer partner for new team members.
- Coordinate user permissions in the platform.
- Advocate for client success with internal teams.
- Consult clients on program direction with regulatory knowledge.
- Collaborate with product management for improvements.
- Maintain up-to-date client communications in CRM.
- Follow corporate security policies and procedures.
Work Experience
- 3 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- MS Office Suite
- Google Applications
- Microsoft Excel
- CRM
Benefits
More Vacation Days
- Vacation time increases with tenure
Other Benefits
- Comprehensive benefits packages
- Life leave days
Competitive Pay
- Competitive base salary
Bonuses & Incentives
- Corporate bonus program
Retirement Plans
- Retirement savings options
Flexible Working
- Flexible work options
Social Impact
- Volunteer days
- Opportunities for corporate giving
Learning & Development
- Professional development days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Assent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAssent
Customer Success Manager: Program Specialist(m/w/x)
Berlin
Full-timeOn-siteJunior
Green Job
Nejo AI Summary
Defining and executing compliance programs for manufacturers using supply chain sustainability software at a B Corp SaaS provider. High-level strategic planning and client lifetime value management expected. Specific life leave days, vacation increases with tenure.
Requirements
- Customer relationship management
- Client lifetime value management
- Management of assigned book of business
- High-level strategic planning sessions
- Solutions alignment to customer challenges
- Conduct program reviews
- Program results analysis
- Client goals identification
- Support for Sales team in renewals
- Special projects for customer success
- Peer partner to new team members
- User permissions coordination
- Advocacy for client success
- Intermediate regulatory knowledge
- Product management collaboration
- CRM communications maintenance
- Familiarity with corporate security policies
- Excellent communication skills in English and German
- University or Post Graduate Certificate
- Minimum of 3 years related work experience
- Working knowledge of customer management
- Experience in technology/SaaS organizations
- Solid interpersonal skills
- Solid Microsoft Excel skills
- Excellent time management skills
- Insatiable thirst for knowledge
- Maturity, poise, and professionalism
- Emotional intelligence
- Intellectual curiosity and problem-solving skills
- Proactive communication
- Strong team player
- Critical thinking skills
- Open to feedback and self-improvement
- Proficiency in MS Office Suite and Google Applications
Tasks
- Develop and nurture customer relationships.
- Define and execute compliance programs.
- Manage client relationships and account value.
- Oversee customer health and performance metrics.
- Lead strategic planning sessions with customers.
- Align solutions to customer challenges.
- Conduct program reviews to assess client needs.
- Analyze program results for improvement opportunities.
- Identify client goals and success metrics.
- Support sales team in renewal management.
- Take on special projects for customer success.
- Serve as a peer partner for new team members.
- Coordinate user permissions in the platform.
- Advocate for client success with internal teams.
- Consult clients on program direction with regulatory knowledge.
- Collaborate with product management for improvements.
- Maintain up-to-date client communications in CRM.
- Follow corporate security policies and procedures.
Work Experience
- 3 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- MS Office Suite
- Google Applications
- Microsoft Excel
- CRM
Benefits
More Vacation Days
- Vacation time increases with tenure
Other Benefits
- Comprehensive benefits packages
- Life leave days
Competitive Pay
- Competitive base salary
Bonuses & Incentives
- Corporate bonus program
Retirement Plans
- Retirement savings options
Flexible Working
- Flexible work options
Social Impact
- Volunteer days
- Opportunities for corporate giving
Learning & Development
- Professional development days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Assent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Assent
Industry
IT
Description
Assent provides supply chain sustainability solutions for manufacturers. It is the first and only Certified B Corporation in North America's SaaS sustainability industry to reach Centaur Status.
Not a perfect match?
- Essentry GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteManagementBerlin - SoSafe
Customer Programs Manager - spanish speaking(m/w/x)
Full-timeOn-siteJuniorBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Full-timeOn-siteExperiencedBerlin - Navan
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSeniorBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeOn-siteExperiencedBerlin