Description

You manage customer relationships and compliance programs, ensuring clients achieve their goals while supporting sales and internal teams to enhance overall customer success.

Requirements

• •Customer relationship management
• •Client lifetime value management
• •Management of assigned book of business
• •High-level strategic planning sessions
• •Solutions alignment to customer challenges
• •Conduct program reviews
• •Program results analysis
• •Client goals identification
• •Support for Sales team in renewals
• •Special projects for customer success
• •Peer partner to new team members
• •User permissions coordination
• •Advocacy for client success
• •Intermediate regulatory knowledge
• •Product management collaboration
• •CRM communications maintenance
• •Familiarity with corporate security policies
• •Excellent communication skills in English and German
• •University or Post Graduate Certificate
• •Minimum of 3 years related work experience
• •Working knowledge of customer management
• •Experience in technology/SaaS organizations
• •Solid interpersonal skills
• •Solid Microsoft Excel skills
• •Excellent time management skills
• •Insatiable thirst for knowledge
• •Maturity, poise, and professionalism
• •Emotional intelligence
• •Intellectual curiosity and problem-solving skills
• •Proactive communication
• •Strong team player
• •Critical thinking skills
• •Open to feedback and self-improvement
• •Proficiency in MS Office Suite and Google Applications

Tasks

• •Develop and nurture customer relationships.
• •Define and execute compliance programs.
• •Manage client relationships and account value.
• •Oversee customer health and performance metrics.
• •Lead strategic planning sessions with customers.
• •Align solutions to customer challenges.
• •Conduct program reviews to assess client needs.
• •Analyze program results for improvement opportunities.
• •Identify client goals and success metrics.
• •Support sales team in renewal management.
• •Take on special projects for customer success.
• •Serve as a peer partner for new team members.
• •Coordinate user permissions in the platform.
• •Advocate for client success with internal teams.
• •Consult clients on program direction with regulatory knowledge.
• •Collaborate with product management for improvements.
• •Maintain up-to-date client communications in CRM.
• •Follow corporate security policies and procedures.

Tools & Technologies

Benefits