Fiserv
Client Services Manager(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
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ITITONICS
Customer Success Manager(m/w/x)
Nürnberg, Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Guiding clients in designing and scaling innovation strategies on the ITONICS platform. Consulting or customer success experience required. Onboarding support, enablement, and adoption focus.
Requirements
- Expertise in innovation, foresight, or growth
- Experience from consulting or customer success roles
- Strong business acumen
- Ability to engage and influence decision makers and C-level executives
- Structured problem-solving skills
- Analytical, evidence-based approach
- Experience managing complex projects
- Project management to time, quality, and cost targets
- Comfortable discussing strategic concepts
- Comfortable discussing technical implementation details
- Collaborative
- Culturally fluent
- Adaptable to diverse client environments
- 5+ years in innovation consulting
- 5+ years in management & IT consulting
- 5+ years in customer success management
- 5+ years in related client-facing roles
Tasks
- Partner with clients to design innovation strategies
- Implement and scale innovation using ITONICS platform
- Act as a trusted advisor to diagnose needs
- Shape solutions and guide organizational change
- Support onboarding, enablement, and adoption
- Apply industry best practices to track performance
- Demonstrate value and optimize customer engagement
- Proactively identify and escalate risks
- Enhance customer success and long-term satisfaction
- Analyze customer data and usage trends
- Uncover risks and growth opportunities
- Develop evidence-based recommendations for QBRs
- Support strategic decision-making
- Align product roadmaps with customer goals
- Deliver insights tailored to customer maturity
- Build trusted relationships with key stakeholders
- Guide strategic and operational discussions
- Manage escalations to safeguard partnerships
- Ensure customer confidence and loyalty
- Execute customer engagements using playbooks
- Use methodologies and operational tools
- Ensure accuracy and consistency in interactions
- Monitor performance metrics
- Contribute to process improvements
- Drive efficiency and high-quality outcomes
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ITONICS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ITITONICS
Customer Success Manager(m/w/x)
Nürnberg, Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Guiding clients in designing and scaling innovation strategies on the ITONICS platform. Consulting or customer success experience required. Onboarding support, enablement, and adoption focus.
Requirements
- Expertise in innovation, foresight, or growth
- Experience from consulting or customer success roles
- Strong business acumen
- Ability to engage and influence decision makers and C-level executives
- Structured problem-solving skills
- Analytical, evidence-based approach
- Experience managing complex projects
- Project management to time, quality, and cost targets
- Comfortable discussing strategic concepts
- Comfortable discussing technical implementation details
- Collaborative
- Culturally fluent
- Adaptable to diverse client environments
- 5+ years in innovation consulting
- 5+ years in management & IT consulting
- 5+ years in customer success management
- 5+ years in related client-facing roles
Tasks
- Partner with clients to design innovation strategies
- Implement and scale innovation using ITONICS platform
- Act as a trusted advisor to diagnose needs
- Shape solutions and guide organizational change
- Support onboarding, enablement, and adoption
- Apply industry best practices to track performance
- Demonstrate value and optimize customer engagement
- Proactively identify and escalate risks
- Enhance customer success and long-term satisfaction
- Analyze customer data and usage trends
- Uncover risks and growth opportunities
- Develop evidence-based recommendations for QBRs
- Support strategic decision-making
- Align product roadmaps with customer goals
- Deliver insights tailored to customer maturity
- Build trusted relationships with key stakeholders
- Guide strategic and operational discussions
- Manage escalations to safeguard partnerships
- Ensure customer confidence and loyalty
- Execute customer engagements using playbooks
- Use methodologies and operational tools
- Ensure accuracy and consistency in interactions
- Monitor performance metrics
- Contribute to process improvements
- Drive efficiency and high-quality outcomes
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ITONICS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ITONICS
Industry
IT
Description
ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures.
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