Fiserv
Customer Success Coach(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
New Job?Nejo!
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FI
FiservCustomer Success Agent(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
Description
You will ensure seamless payment experiences by resolving technical inquiries and managing merchant relations. Your day-to-day involves everything from tracking transactions to explaining billing and self-service tools.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Idealerweise Berufserfahrung in der Kundenbetreuung
- •Interesse an Zusammenhängen und Prozessen
- •Offenheit für vielseitige Systemlandschaften
- •Hohe Kunden- und Serviceorientierung
- •Freude am Kundenkontakt
- •Sehr gute Deutschkenntnisse
- •Englischkenntnisse wünschenswert
- •Weitere Fremdsprache von Vorteil
Education
Compulsory education
Work Experience
approx. 1 - 4 years
Tasks
- •Provide phone and email support for merchants
- •Resolve cardholder inquiries regarding credit cards
- •Handle customer concerns about electronic payments
- •Explain self-service solutions to merchants
- •Research and track payment transactions
- •Clarify and explain billing statements
- •Document all processed cases meticulously
- •Analyze error messages and arrange terminal replacements
- •Conduct collection calls for outstanding payments
- •Work night shifts and weekend rotations
Languages
German – Business Fluent
English – Business Fluent
French – Basic
Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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FI
FiservCustomer Success Agent(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will ensure seamless payment experiences by resolving technical inquiries and managing merchant relations. Your day-to-day involves everything from tracking transactions to explaining billing and self-service tools.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Idealerweise Berufserfahrung in der Kundenbetreuung
- •Interesse an Zusammenhängen und Prozessen
- •Offenheit für vielseitige Systemlandschaften
- •Hohe Kunden- und Serviceorientierung
- •Freude am Kundenkontakt
- •Sehr gute Deutschkenntnisse
- •Englischkenntnisse wünschenswert
- •Weitere Fremdsprache von Vorteil
Education
Compulsory education
Work Experience
approx. 1 - 4 years
Tasks
- •Provide phone and email support for merchants
- •Resolve cardholder inquiries regarding credit cards
- •Handle customer concerns about electronic payments
- •Explain self-service solutions to merchants
- •Research and track payment transactions
- •Clarify and explain billing statements
- •Document all processed cases meticulously
- •Analyze error messages and arrange terminal replacements
- •Conduct collection calls for outstanding payments
- •Work night shifts and weekend rotations
Languages
German – Business Fluent
English – Business Fluent
French – Basic
Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Fiserv
Industry
FinancialServices
Description
The company is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers securely.
Not a perfect match?
- Fiserv
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Full-timeOn-siteExperiencedNürnberg - FDR Limited, Deutschland
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Full-timeOn-siteJuniorNürnberg - Fiserv
Client Services Manager(m/w/x)
Full-timeOn-siteExperiencedNürnberg - procedo
Berater Kundenservice Rechnungswesen(m/w/x)
Full-time/Part-timeOn-siteExperiencedNürnberg