Fiserv
Customer Success Agent(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
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FIFiserv
Customer Success Agent - Collections(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
Nejo AI Summary
Processing outstanding claims and dunning runs for a global fintech payments provider. Experience in receivables management or customer support required. Handling inquiries via ticket systems and Excel.
Requirements
- Erfahrung in Kundenbetreuung, Forderungsmanagement oder vergleichbarer Funktion
- Serviceorientierung, Lösungsorientierung und souveräne Kommunikation
- Strukturierte, zuverlässige Arbeitsweise und Dokumentationsgenauigkeit
- Sicherer Umgang mit Ticket-/CRM-Systemen und Excel
- Sehr gute Deutschkenntnisse und wünschenswerte Englischkenntnisse
- Vorteilhafte Kenntnisse einer weiteren Fremdsprache
Tasks
- Monitor and process outstanding claims
- Execute and document dunning runs
- Handle customer inquiries via email, tickets, and phone
- Hand over cases to debt collection
- Track the progress of collection cases
- Resolve disputes and perform invoice corrections
- Explain billing and payment processes to customers
- Collaborate with accounting, sales, logistics, and technology
- Identify improvement potential based on customer feedback
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Basic
- French – Basic
- Italian – Basic
Tools & Technologies
- Ticket-Systeme
- CRM-Systeme
- Excel
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FIFiserv
Customer Success Agent - Collections(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
Nejo AI Summary
Processing outstanding claims and dunning runs for a global fintech payments provider. Experience in receivables management or customer support required. Handling inquiries via ticket systems and Excel.
Requirements
- Erfahrung in Kundenbetreuung, Forderungsmanagement oder vergleichbarer Funktion
- Serviceorientierung, Lösungsorientierung und souveräne Kommunikation
- Strukturierte, zuverlässige Arbeitsweise und Dokumentationsgenauigkeit
- Sicherer Umgang mit Ticket-/CRM-Systemen und Excel
- Sehr gute Deutschkenntnisse und wünschenswerte Englischkenntnisse
- Vorteilhafte Kenntnisse einer weiteren Fremdsprache
Tasks
- Monitor and process outstanding claims
- Execute and document dunning runs
- Handle customer inquiries via email, tickets, and phone
- Hand over cases to debt collection
- Track the progress of collection cases
- Resolve disputes and perform invoice corrections
- Explain billing and payment processes to customers
- Collaborate with accounting, sales, logistics, and technology
- Identify improvement potential based on customer feedback
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Basic
- French – Basic
- Italian – Basic
Tools & Technologies
- Ticket-Systeme
- CRM-Systeme
- Excel
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Fiserv
Industry
FinancialServices
Description
The company is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers securely.
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