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ME
MetaCompliance
4h ago

Customer Success Manager - Gold(m/w/x)

Leipzig
Full-timeWith Home OfficeExperienced

Description

As a trusted advisor for high-value clients, you will drive cybersecurity success by aligning the company's platform with strategic goals to ensure long-term growth and measurable impact.

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Requirements

  • •Fluency in German and English
  • •3+ years’ experience in B2B Customer Success
  • •Fluency in German and English
  • •Management of enterprise or strategic SaaS accounts
  • •Executive-level presentations and strategic success plans
  • •Management of customer support budgets or services
  • •Strong communication, consulting, and problem-solving skills
  • •Skill in CS tools and CRMs
  • •Ability to influence cross-functional teams
  • •Involvement in renewal or expansion initiatives
  • •Cybersecurity industry experience and framework familiarity
  • •CV submission in English

Education

Bachelor's degree
OR
Master's degree

Work Experience

3 years

Tasks

  • •Manage a portfolio of high-value customers
  • •Build relationships with multi-level stakeholders and executives
  • •Lead success planning and quarterly business reviews
  • •Facilitate long-term roadmap discussions
  • •Provide strategic guidance on cybersecurity and compliance
  • •Advise customers on proactive threat mitigation strategies
  • •Align customer needs with platform features
  • •Deliver enhanced and personalized services
  • •Prioritize requests to maximize customer impact
  • •Ensure a premium GOLD-tier portfolio experience
  • •Guide customers through advanced product adoption
  • •Monitor customer health and drive intervention plans
  • •Ensure customers achieve meaningful program outcomes
  • •Advocate for customers with internal cross-functional teams
  • •Escalate complex issues to influence product development
  • •Identify upsell and expansion opportunities
  • •Drive renewal and net revenue retention results
  • •Lead conversations on feature utilization and value
  • •Promote customer advocacy and reference opportunities

Tools & Technologies

GainsightSalesforceNISTISO

Languages

German – Business Fluent

English – Business Fluent

Benefits

Diverse Work

  • •Varied consulting role

Informal Culture

  • •International colleagues and customers

Modern Equipment

  • •Modern SaaS environment

Learning & Development

  • •Full training

Other Benefits

  • •Accessible product frameworks
  • •Clear onboarding processes
  • •Step-by-step support materials
  • •Occasional travel

Team Events

  • •Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MetaCompliance and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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