Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart
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MEMetaCompliance
Customer Success Manager - Gold(m/w/x)
Leipzig
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Guiding enterprise SaaS clients on cybersecurity strategy and compliance roadmaps. Enterprise SaaS account management, executive presentation skills, and German/English fluency required. Varied consulting role with an international client base.
Requirements
- Fluency in German and English
- 3+ years’ experience in B2B Customer Success
- Fluency in German and English
- Management of enterprise or strategic SaaS accounts
- Executive-level presentations and strategic success plans
- Management of customer support budgets or services
- Strong communication, consulting, and problem-solving skills
- Skill in CS tools and CRMs
- Ability to influence cross-functional teams
- Involvement in renewal or expansion initiatives
- Cybersecurity industry experience and framework familiarity
- CV submission in English
Tasks
- Manage a portfolio of high-value customers
- Build relationships with multi-level stakeholders and executives
- Lead success planning and quarterly business reviews
- Facilitate long-term roadmap discussions
- Provide strategic guidance on cybersecurity and compliance
- Advise customers on proactive threat mitigation strategies
- Align customer needs with platform features
- Deliver enhanced and personalized services
- Prioritize requests to maximize customer impact
- Ensure a premium GOLD-tier portfolio experience
- Guide customers through advanced product adoption
- Monitor customer health and drive intervention plans
- Ensure customers achieve meaningful program outcomes
- Advocate for customers with internal cross-functional teams
- Escalate complex issues to influence product development
- Identify upsell and expansion opportunities
- Drive renewal and net revenue retention results
- Lead conversations on feature utilization and value
- Promote customer advocacy and reference opportunities
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Gainsight
- Salesforce
- NIST
- ISO
Benefits
Diverse Work
- Varied consulting role
Informal Culture
- International colleagues and customers
Modern Equipment
- Modern SaaS environment
Learning & Development
- Full training
Other Benefits
- Accessible product frameworks
- Clear onboarding processes
- Step-by-step support materials
- Occasional travel
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MetaCompliance and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMetaCompliance
Customer Success Manager - Gold(m/w/x)
Leipzig
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Guiding enterprise SaaS clients on cybersecurity strategy and compliance roadmaps. Enterprise SaaS account management, executive presentation skills, and German/English fluency required. Varied consulting role with an international client base.
Requirements
- Fluency in German and English
- 3+ years’ experience in B2B Customer Success
- Fluency in German and English
- Management of enterprise or strategic SaaS accounts
- Executive-level presentations and strategic success plans
- Management of customer support budgets or services
- Strong communication, consulting, and problem-solving skills
- Skill in CS tools and CRMs
- Ability to influence cross-functional teams
- Involvement in renewal or expansion initiatives
- Cybersecurity industry experience and framework familiarity
- CV submission in English
Tasks
- Manage a portfolio of high-value customers
- Build relationships with multi-level stakeholders and executives
- Lead success planning and quarterly business reviews
- Facilitate long-term roadmap discussions
- Provide strategic guidance on cybersecurity and compliance
- Advise customers on proactive threat mitigation strategies
- Align customer needs with platform features
- Deliver enhanced and personalized services
- Prioritize requests to maximize customer impact
- Ensure a premium GOLD-tier portfolio experience
- Guide customers through advanced product adoption
- Monitor customer health and drive intervention plans
- Ensure customers achieve meaningful program outcomes
- Advocate for customers with internal cross-functional teams
- Escalate complex issues to influence product development
- Identify upsell and expansion opportunities
- Drive renewal and net revenue retention results
- Lead conversations on feature utilization and value
- Promote customer advocacy and reference opportunities
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Gainsight
- Salesforce
- NIST
- ISO
Benefits
Diverse Work
- Varied consulting role
Informal Culture
- International colleagues and customers
Modern Equipment
- Modern SaaS environment
Learning & Development
- Full training
Other Benefits
- Accessible product frameworks
- Clear onboarding processes
- Step-by-step support materials
- Occasional travel
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MetaCompliance and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MetaCompliance
Industry
IT
Description
Das Unternehmen ist europäischer Marktführer im Bereich Cybersicherheitsschulungen und spezialisiert auf die Bereitstellung modernster Lösungen für Unternehmen.
Not a perfect match?
- Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
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Full-timeWith HomeofficeManagementHamburg, Leipzig, Köln, Ulm