Customer Success Manager - German Speaking(m/w/x)

Description

By blending technical expertise with strategic account management, you will act as a vital link between customers and the organization to drive growth and shape the future of the product roadmap.

Requirements

• •7+ years experience in Customer Success or related roles
• •Passion for advocating on behalf of customers
• •Aptitude and curiosity for technical concepts
• •High level of autonomy and ownership
• •Entrepreneurial mindset and process building skills
• •Teamwork and passion for collaboration
• •Exposure to database, cloud, and infrastructure technology
• •Fluent level of German

Tasks

• •Advise customers on technology strategies and best practices
• •Run enablement sessions to optimize technical environments
• •Recommend product features to accelerate customer value
• •Collect customer feedback to inform product development
• •Bridge the gap between customers and product engineering
• •Resolve critical customer issues and outages
• •Develop account plans to mitigate risk and growth
• •Lead executive business reviews with C-suite leaders
• •Execute strategic internal projects to build the program
• •Document customer interactions in Gainsight and Salesforce
• •Analyze account health signals to adjust engagement strategies
• •Manage relationships with sales leadership and account executives
• •Forecast expected churn and growth for senior leadership
• •Interview and onboard new team members
• •Lead peer enablement sessions and product certifications

Tools & Technologies

Benefits