emnify
Customer Success Manager - French Speaker(m/w/x)
Full-timeOn-siteManagement
Berlin
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ASAssent
Customer Success Manager - French(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Guiding manufacturers through supply chain sustainability programs and compliance. 3+ years in customer success or consulting required. Vacation increases with tenure, corporate bonus.
Requirements
- Excellent oral and written communication in French and English
- Clear, concise, and tactful communication
- Additional languages are an asset
- Minimum 3 years related work experience in customer success, project management, and/or consulting roles, or equivalent/transferrable field
- Working knowledge of consultative customer management and/or project management
- Experience in technology/SaaS and/or Professional Services organization is an asset
- Solid Microsoft Excel skills
- Proficiency in pivot tables and lookup functions
Tasks
- Deliver services to customers on purchased programs
- Define and execute project plans with customers
- Nurture lasting customer relationships
- Serve as a trusted advisor throughout the customer lifecycle
- Define compliance programs from start to finish
- Execute tasks with Program Support teams for client milestones
- Manage client relationships and account lifetime value
- Help clients realize economic value of subscriptions
- Preserve and grow revenue
- Manage assigned book of business
- Oversee Customer Health and performance metrics
- Lead strategic planning sessions with customers
- Conduct Executive Business Reviews
- Align solutions to customer challenges
- Optimize business value
- Increase product adoption
- Conduct program reviews to understand needs and gaps
- Proactively anticipate and support client tasks
- Analyze program results and supply chain responsiveness
- Identify program strategies and improvement opportunities
- Identify client goals and success metrics
- Ensure quality product configuration during implementation
- Conduct regular progress check-ins with Professional Services
- Support Sales team in renewal management
- Meet renewal targets
- Take on special projects to enhance customer success processes
- Serve as a peer partner to new team members
- Coordinate user permissions in the Assent platform
- Advocate and collaborate with internal groups for client success
- Ensure client growth
- Create strong customer references and referrals
- Consult with clients on program direction using regulatory knowledge
- Identify and drive improvements in product offerings
- Identify and drive improvements in processes, systems, and tools
- Input and maintain client communications in CRM
- Follow corporate security policies and procedures
Work Experience
- 3 years
Education
- High school diploma
Languages
- French – Native
- English – Native
Tools & Technologies
- Microsoft Excel
Benefits
More Vacation Days
- Vacation time increases with tenure
- Life leave days
Other Benefits
- Comprehensive benefits packages
Bonuses & Incentives
- Corporate bonus program
Retirement Plans
- Retirement savings options
Flexible Working
- Flexible work options
Purpose-Driven Work
- Volunteer days
Social Impact
- Corporate giving initiatives
Learning & Development
- Professional development days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Assent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAssent
Customer Success Manager - French(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Guiding manufacturers through supply chain sustainability programs and compliance. 3+ years in customer success or consulting required. Vacation increases with tenure, corporate bonus.
Requirements
- Excellent oral and written communication in French and English
- Clear, concise, and tactful communication
- Additional languages are an asset
- Minimum 3 years related work experience in customer success, project management, and/or consulting roles, or equivalent/transferrable field
- Working knowledge of consultative customer management and/or project management
- Experience in technology/SaaS and/or Professional Services organization is an asset
- Solid Microsoft Excel skills
- Proficiency in pivot tables and lookup functions
Tasks
- Deliver services to customers on purchased programs
- Define and execute project plans with customers
- Nurture lasting customer relationships
- Serve as a trusted advisor throughout the customer lifecycle
- Define compliance programs from start to finish
- Execute tasks with Program Support teams for client milestones
- Manage client relationships and account lifetime value
- Help clients realize economic value of subscriptions
- Preserve and grow revenue
- Manage assigned book of business
- Oversee Customer Health and performance metrics
- Lead strategic planning sessions with customers
- Conduct Executive Business Reviews
- Align solutions to customer challenges
- Optimize business value
- Increase product adoption
- Conduct program reviews to understand needs and gaps
- Proactively anticipate and support client tasks
- Analyze program results and supply chain responsiveness
- Identify program strategies and improvement opportunities
- Identify client goals and success metrics
- Ensure quality product configuration during implementation
- Conduct regular progress check-ins with Professional Services
- Support Sales team in renewal management
- Meet renewal targets
- Take on special projects to enhance customer success processes
- Serve as a peer partner to new team members
- Coordinate user permissions in the Assent platform
- Advocate and collaborate with internal groups for client success
- Ensure client growth
- Create strong customer references and referrals
- Consult with clients on program direction using regulatory knowledge
- Identify and drive improvements in product offerings
- Identify and drive improvements in processes, systems, and tools
- Input and maintain client communications in CRM
- Follow corporate security policies and procedures
Work Experience
- 3 years
Education
- High school diploma
Languages
- French – Native
- English – Native
Tools & Technologies
- Microsoft Excel
Benefits
More Vacation Days
- Vacation time increases with tenure
- Life leave days
Other Benefits
- Comprehensive benefits packages
Bonuses & Incentives
- Corporate bonus program
Retirement Plans
- Retirement savings options
Flexible Working
- Flexible work options
Purpose-Driven Work
- Volunteer days
Social Impact
- Corporate giving initiatives
Learning & Development
- Professional development days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Assent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Assent
Industry
IT
Description
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers.
Not a perfect match?
- emnify
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