Mastercard
Manager, Customer Success(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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MOMongoDB
Customer Success Manager(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Guiding enterprise clients on MongoDB Atlas best practices and deployment health. 5-7+ years in technical customer-facing roles required. Fertility assistance, generous parental leave.
Requirements
- 5-7+ years in technical customer-facing role
- Experience with deeply technical, consumption-based product
- 3+ years accountable for customer health and revenue
- Experience with Enterprise/High Tech customers
- Excellent verbal and written communication skills
- Ability to influence technical and business outcomes
- Bachelor's degree in Computer Science or STEM
- Equivalent technical work experience
Tasks
- Advise customers on best practices and operational strategies
- Identify and mitigate risks to ensure deployment health
- Deliver solutions to critical customer challenges
- Accelerate customer time-to-value
- Guide customers to achieve business goals
- Conduct comprehensive customer business reviews
- Analyze technical health and operational performance
- Translate insights into value-based outcomes
- Partner with technical and business leaders
- Align on objectives and champion mutual success plans
- Drive customer maturity and lifetime value
- Manage a portfolio of customers at various stages
- Create and execute strategies for value realization
- Track and report progress against key outcomes
- Forecast revenue retention and realization
- Identify new opportunities to expand customer impact
- Collaborate with presales teams to support growth
- Maintain accurate customer insights in internal systems
- Leverage AI-driven tools to streamline workflows
- Amplify customer voice within MongoDB
- Inform MongoDB’s product roadmap with customer insights
- Coordinate across Sales, Product, Services, Support, and Training teams
- Connect customers with internal resources
- Contribute learnings to strengthen team success
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Other Benefits
- Employee affinity groups
- Disability accommodations
Family Support
- Fertility assistance
Generous Parental Leave
- Generous parental leave policy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMongoDB
Customer Success Manager(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Guiding enterprise clients on MongoDB Atlas best practices and deployment health. 5-7+ years in technical customer-facing roles required. Fertility assistance, generous parental leave.
Requirements
- 5-7+ years in technical customer-facing role
- Experience with deeply technical, consumption-based product
- 3+ years accountable for customer health and revenue
- Experience with Enterprise/High Tech customers
- Excellent verbal and written communication skills
- Ability to influence technical and business outcomes
- Bachelor's degree in Computer Science or STEM
- Equivalent technical work experience
Tasks
- Advise customers on best practices and operational strategies
- Identify and mitigate risks to ensure deployment health
- Deliver solutions to critical customer challenges
- Accelerate customer time-to-value
- Guide customers to achieve business goals
- Conduct comprehensive customer business reviews
- Analyze technical health and operational performance
- Translate insights into value-based outcomes
- Partner with technical and business leaders
- Align on objectives and champion mutual success plans
- Drive customer maturity and lifetime value
- Manage a portfolio of customers at various stages
- Create and execute strategies for value realization
- Track and report progress against key outcomes
- Forecast revenue retention and realization
- Identify new opportunities to expand customer impact
- Collaborate with presales teams to support growth
- Maintain accurate customer insights in internal systems
- Leverage AI-driven tools to streamline workflows
- Amplify customer voice within MongoDB
- Inform MongoDB’s product roadmap with customer insights
- Coordinate across Sales, Product, Services, Support, and Training teams
- Connect customers with internal resources
- Contribute learnings to strengthen team success
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Other Benefits
- Employee affinity groups
- Disability accommodations
Family Support
- Fertility assistance
Generous Parental Leave
- Generous parental leave policy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
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