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Iron Mountain
last mo.

Customer Success Manager(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior

Description

As a Customer Success Manager, you will focus on fostering long-term relationships with enterprise clients, ensuring they derive maximum value from solutions while collaborating with teams to drive growth and maintain compliance.

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Requirements

  • •5+ years of experience in Customer Success, Account Management, or related sales/operational field
  • •Strong knowledge of digital transformation solutions, including SaaS, cloud storage, and information governance
  • •Proven ability in strategic problem-solving and managing complex relationships within large, global enterprise organizations
  • •University degree in Business, Technology, or a related field; Customer Success certification is a plus

Education

Bachelor's degree

Work Experience

5 years

Tasks

  • •Serve as the primary post-sales contact
  • •Ensure customers achieve desired business outcomes
  • •Maximize value from Iron Mountain’s solutions
  • •Collaborate with Global Account Managers
  • •Develop strategic account plans
  • •Drive business growth and customer loyalty
  • •Ensure compliance with organizational standards
  • •Adhere to data privacy regulations
  • •Maintain service level agreements

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive compensation

Flexible Working

  • •Flexible work options

Healthcare & Fitness

  • •Comprehensive health plans
  • •Wellness plans

Retirement Plans

  • •Retirement plans

Learning & Development

  • •Opportunities for continuous learning

Other Benefits

  • •Professional growth
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