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IRIron Mountain

Customer Success Manager(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior

Post-sales support for digital transformation solutions, including SaaS and cloud storage, at provider of document and information management services. 5+ years managing complex relationships in large, global enterprise organizations required. Flexible work options.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or related sales/operational field
  • Strong knowledge of digital transformation solutions, including SaaS, cloud storage, and information governance
  • Proven ability in strategic problem-solving and managing complex relationships within large, global enterprise organizations
  • University degree in Business, Technology, or a related field; Customer Success certification is a plus

Tasks

  • Serve as the primary post-sales contact
  • Ensure customers achieve desired business outcomes
  • Maximize value from Iron Mountain’s solutions
  • Collaborate with Global Account Managers
  • Develop strategic account plans
  • Drive business growth and customer loyalty
  • Ensure compliance with organizational standards
  • Adhere to data privacy regulations
  • Maintain service level agreements

Work Experience

  • 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Competitive compensation

Flexible Working

  • Flexible work options

Healthcare & Fitness

  • Comprehensive health plans
  • Wellness plans

Retirement Plans

  • Retirement plans

Learning & Development

  • Opportunities for continuous learning

Other Benefits

  • Professional growth
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Iron Mountain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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