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ME
Mentimeter
5mo ago

Customer Success Manager(m/w/x)

Berlin
Full-timeOn-siteManagement

Description

You manage relationships with enterprise customers in the DACH region, focusing on onboarding, account growth, and providing insights to ensure customer success and satisfaction.

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Requirements

  • 2–4 years experience managing projects
  • Proven ability to build customer relationships
  • Experience delivering customer trainings
  • Comfortable engaging with C-level stakeholders
  • Strong multitasking and project management skills
  • Excellent interpersonal and relationship-building skills
  • Strong interest in data and analytics
  • Fluent in professional-level English
  • Exceptional communication skills
  • Collaborative mindset for cross-functional work
  • Fluency in German and English
  • Familiarity with CS tools like Salesforce
  • Additional languages
  • Bachelor or master's degree

Education

Bachelor's degree
OR
Master's degree

Work Experience

2 - 4 years

Tasks

  • Manage a portfolio of Enterprise customers in DACH region.
  • Assist customers with onboarding and training strategies.
  • Collaborate with stakeholders to maximize customer value.
  • Work with Relationship Managers to grow and retain accounts.
  • Deliver webinars and workshops to enhance usage.
  • Provide data-driven insights to support customer success.
  • Act as the customer's voice for internal teams.
  • Monitor customer health and proactively drive outcomes.

Tools & Technologies

SalesforcePlanhatSalesloft

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Other Benefits

  • Strong lead generation support
  • Dedicated Sales and Ops teams

Modern Equipment

  • Advanced tools and software

Competitive Pay

  • Competitive compensation package

Career Advancement

  • Access to leadership program
  • Numerous career opportunities

Flexible Working

  • Healthy work-life balance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mentimeter and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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