Doinstruct
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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Driving customer success for SAP Business Transformation Management, focusing on SAP LeanIX in Consumer industries. Enterprise account management and SaaS experience required. Constant learning and skill growth opportunities.
Requirements
- Experience in Customer Success, Account Management, or Consulting within SaaS or enterprise software
- Understanding of German Consumer industry dynamics
- Manage complex customer engagements and stakeholder relationships
- Experience managing enterprise accounts and driving customer outcomes
- Excellent communication, presentation, and relationship-building skills
- Proactive, solution-oriented mindset with strategic and hands-on execution ability
- Experience with Enterprise Architecture, IT transformation, or SaaS Management topics is a plus
- Curiosity and willingness to learn are essential
- German language proficiency
- English language proficiency
Tasks
- Drive long-term success and satisfaction of SAP Business Transformation Management customers
- Focus on SAP LeanIX in the Consumer industries
- Ensure measurable value from Enterprise Architecture solution
- Take ownership of a portfolio of strategic customers
- Guide customers through their full lifecycle
- Support adoption, value realization, expansion, and renewal
- Build strong executive and operational relationships
- Act as a trusted advisor
- Help customers modernize IT landscapes
- Improve governance and compliance
- Accelerate transformation initiatives
- Contribute to retention and net revenue expansion
- Foster customer advocacy
- Collaborate with Product, Sales, Services, and Support
- Solve customer challenges
- Anticipate and mitigate risks
- Ensure successful delivery of outcomes
- Understand sector-specific requirements
- Support omnichannel experiences
- Enhance supply chain agility
- Navigate regulatory frameworks
- Protect customer data privacy
- Address evolving consumer expectations
- Deliver exceptional value to consumer-focused organizations
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Health and well-being focus
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Inclusive culture
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Driving customer success for SAP Business Transformation Management, focusing on SAP LeanIX in Consumer industries. Enterprise account management and SaaS experience required. Constant learning and skill growth opportunities.
Requirements
- Experience in Customer Success, Account Management, or Consulting within SaaS or enterprise software
- Understanding of German Consumer industry dynamics
- Manage complex customer engagements and stakeholder relationships
- Experience managing enterprise accounts and driving customer outcomes
- Excellent communication, presentation, and relationship-building skills
- Proactive, solution-oriented mindset with strategic and hands-on execution ability
- Experience with Enterprise Architecture, IT transformation, or SaaS Management topics is a plus
- Curiosity and willingness to learn are essential
- German language proficiency
- English language proficiency
Tasks
- Drive long-term success and satisfaction of SAP Business Transformation Management customers
- Focus on SAP LeanIX in the Consumer industries
- Ensure measurable value from Enterprise Architecture solution
- Take ownership of a portfolio of strategic customers
- Guide customers through their full lifecycle
- Support adoption, value realization, expansion, and renewal
- Build strong executive and operational relationships
- Act as a trusted advisor
- Help customers modernize IT landscapes
- Improve governance and compliance
- Accelerate transformation initiatives
- Contribute to retention and net revenue expansion
- Foster customer advocacy
- Collaborate with Product, Sales, Services, and Support
- Solve customer challenges
- Anticipate and mitigate risks
- Ensure successful delivery of outcomes
- Understand sector-specific requirements
- Support omnichannel experiences
- Enhance supply chain agility
- Navigate regulatory frameworks
- Protect customer data privacy
- Address evolving consumer expectations
- Deliver exceptional value to consumer-focused organizations
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Health and well-being focus
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Inclusive culture
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Not a perfect match?
- Doinstruct
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