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DI
Didomi
11d ago

Customer Success Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will drive growth for a diverse portfolio of European clients by nurturing strong relationships, managing renewals, and creating insightful content to ensure long-term customer success.

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Requirements

  • •Regular travel to meet customers
  • •2-3 years experience in CSM/Account Management
  • •Excellent proficiency in English and German
  • •Very good communication skills
  • •Knowledge of Adtech or legal background
  • •Knowledge of other languages is a plus

Education

Compulsory education

Work Experience

2 - 3 years

Tasks

  • •Nurture a portfolio of approximately 250 small to medium-sized clients
  • •Drive growth through strategic upselling
  • •Prevent and minimize customer churn
  • •Maintain a high Net Promoter Score
  • •Build daily relationships with users and decision-makers
  • •Manage commercial conversations regarding renewals and upsells
  • •Relay customer feedback to technical and product teams
  • •Create product and industry-related guides and articles
  • •Gather customer testimonials and feedback intelligently

Tools & Technologies

SaaSAdtech

Languages

English – Business Fluent

German – Business Fluent

Benefits

Flexible Working

  • •Remote work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Didomi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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