Superchat
Customer Success Associate(m/w/x)
Full-timeOn-siteJunior
Berlin
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RO
Root GlobalCustomer Success Associate(m/w/x)
Berlin
Full-timeOn-siteJunior
Green Job
Description
In this role, you will be the go-to person for a defined customer portfolio, guiding customers through onboarding and project execution while fostering strong relationships that enhance their experience with the Root Platform.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •1+ year of experience in Customer Success, Operations, or other fast-paced environments
- •Hands-on and detail-oriented
- •People-centric and proactive
- •Fluency in German and English; additional languages are a plus
Work Experience
1 year
Tasks
- •Support a customer portfolio to drive success
- •Act as the primary contact for customers
- •Guide customers through onboarding and key milestones
- •Manage and execute customer projects from start to finish
- •Increase user engagement and data completion
- •Ensure high data quality and on-time delivery
- •Identify potential churn risks and assist with escalations
- •Relay customer feedback to Product, Sales, and Engineering
- •Build trust-based relationships for long-term satisfaction
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Root Global and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RO
Root GlobalCustomer Success Associate(m/w/x)
Berlin
Full-timeOn-siteJunior
Green Job
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the go-to person for a defined customer portfolio, guiding customers through onboarding and project execution while fostering strong relationships that enhance their experience with the Root Platform.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •1+ year of experience in Customer Success, Operations, or other fast-paced environments
- •Hands-on and detail-oriented
- •People-centric and proactive
- •Fluency in German and English; additional languages are a plus
Work Experience
1 year
Tasks
- •Support a customer portfolio to drive success
- •Act as the primary contact for customers
- •Guide customers through onboarding and key milestones
- •Manage and execute customer projects from start to finish
- •Increase user engagement and data completion
- •Ensure high data quality and on-time delivery
- •Identify potential churn risks and assist with escalations
- •Relay customer feedback to Product, Sales, and Engineering
- •Build trust-based relationships for long-term satisfaction
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Root Global and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Root Global
Industry
Other
Description
The company is Europe’s #1 primary data collection platform for F&B companies, helping customers measure and reduce farm-level emissions.
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Full-timeOn-siteJuniorBerlin