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Customer Success Analyst(m/w/x)
Processing sales orders and investigating issues for medical aesthetic devices. Professional English, French, and Dutch language skills required. Hybrid work, birthday day off.
Requirements
- Professional English language skills
- Professional French language skills
- Professional Dutch language skills
- S4 knowledge
- Knowledge of supplies ordering
- Knowledge of equipment ordering
- Knowledge of services ordering
- Knowledge of inventory control
- Exceptional attention to detail
- Database management skills
- Ability to prepare routine administrative paperwork
- Ability to maintain high attention to detail
- Customer Success experience
- Proficiency in MS Office tools
- Knowledge of SAP is a plus
- Ability to develop partnerships
- Ability to strengthen partnerships
- Ability to maintain partnerships
Tasks
- Process sales orders
- Track orders and investigate issues
- Process and report invoices for payment
- Generate credit notes for returns
- Respond to customer inquiries about order status
- Follow up on backorders and offer replacements
- Coordinate pick-ups with customers and logistics providers
- Process and edit customer orders
- Resolve order discrepancies
- Collaborate with Supply Chain and freight forwarders
- Ensure timely and appropriate order shipping
- Partner with Commercial Department and Customer Success team
- Meet and exceed customer and internal expectations
- Listen to stakeholder needs
- Communicate regularly with stakeholders
- Identify areas for improvement
- Assess multiple tasks
- Develop efficient task completion plans
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
- French – Business Fluent
- Dutch – Business Fluent
Tools & Technologies
- S4
- MS Office
- Outlook
- Excel
- Word
- SAP
Benefits
Other Benefits
- Full company benefits package
Competitive Pay
- Interesting and competitive compensation plan
Flexible Working
- Hybrid work
More Vacation Days
- Birthday day off
Diverse Work
- Working for a thriving multinational
Informal Culture
- Working in an international environment
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Customer Success Analyst(m/w/x)
Processing sales orders and investigating issues for medical aesthetic devices. Professional English, French, and Dutch language skills required. Hybrid work, birthday day off.
Requirements
- Professional English language skills
- Professional French language skills
- Professional Dutch language skills
- S4 knowledge
- Knowledge of supplies ordering
- Knowledge of equipment ordering
- Knowledge of services ordering
- Knowledge of inventory control
- Exceptional attention to detail
- Database management skills
- Ability to prepare routine administrative paperwork
- Ability to maintain high attention to detail
- Customer Success experience
- Proficiency in MS Office tools
- Knowledge of SAP is a plus
- Ability to develop partnerships
- Ability to strengthen partnerships
- Ability to maintain partnerships
Tasks
- Process sales orders
- Track orders and investigate issues
- Process and report invoices for payment
- Generate credit notes for returns
- Respond to customer inquiries about order status
- Follow up on backorders and offer replacements
- Coordinate pick-ups with customers and logistics providers
- Process and edit customer orders
- Resolve order discrepancies
- Collaborate with Supply Chain and freight forwarders
- Ensure timely and appropriate order shipping
- Partner with Commercial Department and Customer Success team
- Meet and exceed customer and internal expectations
- Listen to stakeholder needs
- Communicate regularly with stakeholders
- Identify areas for improvement
- Assess multiple tasks
- Develop efficient task completion plans
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
- French – Business Fluent
- Dutch – Business Fluent
Tools & Technologies
- S4
- MS Office
- Outlook
- Excel
- Word
- SAP
Benefits
Other Benefits
- Full company benefits package
Competitive Pay
- Interesting and competitive compensation plan
Flexible Working
- Hybrid work
More Vacation Days
- Birthday day off
Diverse Work
- Working for a thriving multinational
Informal Culture
- Working in an international environment
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Establishment Labs
Industry
Other
Description
The company is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing innovative medical aesthetic device technologies.
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