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ESEstablishment Labs

Customer Success Analyst(m/w/x)

Ismaning
Full-timeWith Home OfficeExperienced

Processing sales orders and investigating issues for medical aesthetic devices. Professional English, French, and Dutch language skills required. Hybrid work, birthday day off.

Requirements

  • Professional English language skills
  • Professional French language skills
  • Professional Dutch language skills
  • S4 knowledge
  • Knowledge of supplies ordering
  • Knowledge of equipment ordering
  • Knowledge of services ordering
  • Knowledge of inventory control
  • Exceptional attention to detail
  • Database management skills
  • Ability to prepare routine administrative paperwork
  • Ability to maintain high attention to detail
  • Customer Success experience
  • Proficiency in MS Office tools
  • Knowledge of SAP is a plus
  • Ability to develop partnerships
  • Ability to strengthen partnerships
  • Ability to maintain partnerships

Tasks

  • Process sales orders
  • Track orders and investigate issues
  • Process and report invoices for payment
  • Generate credit notes for returns
  • Respond to customer inquiries about order status
  • Follow up on backorders and offer replacements
  • Coordinate pick-ups with customers and logistics providers
  • Process and edit customer orders
  • Resolve order discrepancies
  • Collaborate with Supply Chain and freight forwarders
  • Ensure timely and appropriate order shipping
  • Partner with Commercial Department and Customer Success team
  • Meet and exceed customer and internal expectations
  • Listen to stakeholder needs
  • Communicate regularly with stakeholders
  • Identify areas for improvement
  • Assess multiple tasks
  • Develop efficient task completion plans

Work Experience

  • 2 years

Education

  • High school diploma

Languages

  • EnglishBusiness Fluent
  • FrenchBusiness Fluent
  • DutchBusiness Fluent

Tools & Technologies

  • S4
  • MS Office
  • Outlook
  • Excel
  • Word
  • SAP

Benefits

Other Benefits

  • Full company benefits package

Competitive Pay

  • Interesting and competitive compensation plan

Flexible Working

  • Hybrid work

More Vacation Days

  • Birthday day off

Diverse Work

  • Working for a thriving multinational

Informal Culture

  • Working in an international environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Establishment Labs and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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