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Dcubed
4mo ago

Customer Solutions and Applications Engineer(m/w/x)

München
Full-timeWith Home OfficeManagement

Description

You provide technical support and documentation while creating educational content and leading customer workshops. Your role includes coordinating technical missions and supporting sales efforts at conferences.

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Requirements

  • •Bachelor's or master's degree in engineering
  • •Understanding of technical principles and CAD
  • •Experience in the space sector as engineer
  • •Experience in GD&T and machining processes is a plus
  • •Track record of driving customer success
  • •Ability to understand customer requirements
  • •Solid organization and multi-tasking skills
  • •Problem solver on technical and non-technical sides
  • •Storytelling ability in technical settings
  • •Strong urgency to complete tasks
  • •Experience with planning customer visits
  • •Strong bias for action and initiative
  • •Attention to detail and clear logic
  • •Looking for more growth and responsibility
  • •Willingness to travel for business trips (up to 40%)
  • •Fluency in English; eligibility to work in EU

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Answer inbound technical support requests.
  • •Perform technical check-ins and follow-ups.
  • •Update and maintain product documentation.
  • •Create educational articles on best practices.
  • •Plan and execute customer on-site support.
  • •Lead technical coordination of flight missions.
  • •Write and present technical papers at conferences.
  • •Create customer application workshops and webinars.
  • •Support sales and BD teams at conferences.
  • •Conduct competitive landscape analysis.
  • •Gather technical business intelligence.
  • •Assist R&D with new product development.

Tools & Technologies

CAD

Languages

English – Business Fluent

Benefits

Other Benefits

  • •Comprehensive benefits package
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