Techtronic Industries Central Europe GmbH
Teamlead Customer Service(m/w/x)
Full-timeOn-siteSenior
Hilden
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ECEcovacs Europe GmbH
Customer Service Specialist – Contact Centre(m/w/x)
Düsseldorf
Full-timeOn-siteExperienced
Nejo AI Summary
Supervision of third-party providers across EMEA and resolution of complex escalations for smart home robotics. Technical background in consumer electronics and 3–5 years contact center experience required. Focus on restructuring knowledge bases and workflow optimization.
Requirements
- Bachelor's degree in technical or similar field
- 3–5 years contact centre experience
- Technical background in consumer electronics
- Experience building or restructuring knowledge bases
- Excellent communication skills
- Responsibility, professionalism, and teamwork skills
- Customer service, patience, and perseverance
- Enthusiasm for electronic devices and technology
- Salesforce knowledge as a plus
- Proficiency in German and English
- Chinese Mandarin language as a plus
Tasks
- Drive key contact centre KPIs to meet organizational targets
- Enhance workflows to improve efficiency and customer experience
- Supervise daily operations of third-party providers across EMEA
- Ensure service excellence and adherence to standard procedures
- Resolve complex end-user complaints and manage critical escalations
- Monitor weekly contact volumes against forecasts
- Coordinate provider staffing levels for cost-efficient operations
- Collaborate with HQ on system maintenance and incident management
- Manage product defects and major service incidents
- Establish and maintain the local Knowledge Base
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Chinese – Basic
Tools & Technologies
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ecovacs Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ECEcovacs Europe GmbH
Customer Service Specialist – Contact Centre(m/w/x)
Düsseldorf
Full-timeOn-siteExperienced
Nejo AI Summary
Supervision of third-party providers across EMEA and resolution of complex escalations for smart home robotics. Technical background in consumer electronics and 3–5 years contact center experience required. Focus on restructuring knowledge bases and workflow optimization.
Requirements
- Bachelor's degree in technical or similar field
- 3–5 years contact centre experience
- Technical background in consumer electronics
- Experience building or restructuring knowledge bases
- Excellent communication skills
- Responsibility, professionalism, and teamwork skills
- Customer service, patience, and perseverance
- Enthusiasm for electronic devices and technology
- Salesforce knowledge as a plus
- Proficiency in German and English
- Chinese Mandarin language as a plus
Tasks
- Drive key contact centre KPIs to meet organizational targets
- Enhance workflows to improve efficiency and customer experience
- Supervise daily operations of third-party providers across EMEA
- Ensure service excellence and adherence to standard procedures
- Resolve complex end-user complaints and manage critical escalations
- Monitor weekly contact volumes against forecasts
- Coordinate provider staffing levels for cost-efficient operations
- Collaborate with HQ on system maintenance and incident management
- Manage product defects and major service incidents
- Establish and maintain the local Knowledge Base
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Chinese – Basic
Tools & Technologies
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ecovacs Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ecovacs Europe GmbH
Industry
Manufacturing
Description
Das Unternehmen ist ein globaler Anbieter von Smart Home Robotern mit über 25 Jahren Erfahrung in der Servicerobotik.
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