RTX
Customer Service Representative / Order Management(m/w/x)
Full-timeOn-siteExperienced
Lübeck
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COCollins Aerospace
Customer Service Representative(m/w/x)
Lübeck
Full-timeOn-siteExperienced
Nejo AI Summary
Processing customer orders for emergency oxygen components in aviation supply. B2B experience with Incoterms and export control knowledge essential. Option to purchase additional annual leave.
Requirements
- Experience in business-to-business (B2B) environments
- Knowledge of Incoterms
- Basic understanding of export control and foreign trade regulations
- Proficiency in ERP systems and MS Office applications
- Fluency in German and English
- Kenntnisse im Umgang mit Business-to-Business-Geschäftsbeziehungen
- Grundlegende Kenntnisse der Incoterms
- Verständnis exportrechtlicher und außenwirtschaftlicher Anforderungen
- Sicherer Umgang mit ERP-Systemen und MS-Office-Anwendungen
Tasks
- Process customer orders from entry to invoicing
- Review and maintain customer orders in the ERP system
- Ensure on-time delivery based on confirmed dates and priorities
- Track order status and inform customers of any deviations
- Invoice customer orders and clarify billing issues
- Communicate professionally and solution-oriented with customers
- Coordinate closely with customers on order books and delivery schedules
- Collaborate with internal teams like Production, Logistics, and Finance
- Ensure compliance with Incoterms and export regulations
- Assist in resolving delivery, shipping, and invoicing discrepancies
- Maintain customer master data and order-related information
- Contribute to the continuous improvement of customer service processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ERP systems
- MS Office
Benefits
Other Benefits
- Public holidays
- Purchase more option
- Employee recognition
- Death in service benefit
Learning & Development
- Professional development
Additional Allowances
- Support with professional fees
Mental Health Support
- Employee assistance program
Healthcare & Fitness
- Healthcare benefits
- Wellness programs
Corporate Discounts
- Staff discounts
Family Support
- Work/life balance
Bonuses & Incentives
- Referral bonuses
Retirement Plans
- Generous employer contribution to pension scheme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Collins Aerospace and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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COCollins Aerospace
Customer Service Representative(m/w/x)
Lübeck
Full-timeOn-siteExperienced
Nejo AI Summary
Processing customer orders for emergency oxygen components in aviation supply. B2B experience with Incoterms and export control knowledge essential. Option to purchase additional annual leave.
Requirements
- Experience in business-to-business (B2B) environments
- Knowledge of Incoterms
- Basic understanding of export control and foreign trade regulations
- Proficiency in ERP systems and MS Office applications
- Fluency in German and English
- Kenntnisse im Umgang mit Business-to-Business-Geschäftsbeziehungen
- Grundlegende Kenntnisse der Incoterms
- Verständnis exportrechtlicher und außenwirtschaftlicher Anforderungen
- Sicherer Umgang mit ERP-Systemen und MS-Office-Anwendungen
Tasks
- Process customer orders from entry to invoicing
- Review and maintain customer orders in the ERP system
- Ensure on-time delivery based on confirmed dates and priorities
- Track order status and inform customers of any deviations
- Invoice customer orders and clarify billing issues
- Communicate professionally and solution-oriented with customers
- Coordinate closely with customers on order books and delivery schedules
- Collaborate with internal teams like Production, Logistics, and Finance
- Ensure compliance with Incoterms and export regulations
- Assist in resolving delivery, shipping, and invoicing discrepancies
- Maintain customer master data and order-related information
- Contribute to the continuous improvement of customer service processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ERP systems
- MS Office
Benefits
Other Benefits
- Public holidays
- Purchase more option
- Employee recognition
- Death in service benefit
Learning & Development
- Professional development
Additional Allowances
- Support with professional fees
Mental Health Support
- Employee assistance program
Healthcare & Fitness
- Healthcare benefits
- Wellness programs
Corporate Discounts
- Staff discounts
Family Support
- Work/life balance
Bonuses & Incentives
- Referral bonuses
Retirement Plans
- Generous employer contribution to pension scheme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Collins Aerospace and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Collins Aerospace
Industry
Aerospace
Description
Das Unternehmen ist der führende Zulieferer der Luftfahrtindustrie und entwickelt hochwertige Komponenten für die Notsauerstoffversorgung.
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