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Customer Service Representative(m/w/x)
B2B customer support for global 3PL, processing orders and managing shipment issues. Logistics experience and fluent German/English skills required. 30 days annual leave, long-term career prospects.
Requirements
- Completed commercial apprenticeship or comparable qualification
- Logistics experience, preferably B2B
- Very good MS Office skills
- Customer-oriented attitude and confident interaction
- Fluent German and English skills
- Motivated and independent working style
- Proactive, service-oriented thinking and acting
Tasks
- Provide written and telephone customer support (B2B)
- Ensure customer satisfaction
- Handle customer inquiries, complaints, and shipment issues
- Prepare quotations and process orders
- Manage backlogs
- Prepare and follow up on customer-specific data
- Facilitate internal communication
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- 30 days of annual leave
Job Security
- Open-ended employment contract
Career Advancement
- Long-term career prospects
- Advancement program
Learning & Development
- Training and development opportunities
- Talent development program
Modern Office
- Modern workplace
- State-of-the-art site
Other Benefits
- Cross-departmental onboarding
- Life insurance
- Accident insurance
Team Events
- Team events
Retirement Plans
- Company pension scheme
Corporate Discounts
- Pluxee prepaid card
- Attractive corporate benefits
- Exclusive discounts and offers
Company Bike
- JobRad (bike leasing)
Parking & Commuter Benefits
- Sufficient parking spaces
Snacks & Drinks
- Regular snacks and beverages
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Customer Service Representative(m/w/x)
B2B customer support for global 3PL, processing orders and managing shipment issues. Logistics experience and fluent German/English skills required. 30 days annual leave, long-term career prospects.
Requirements
- Completed commercial apprenticeship or comparable qualification
- Logistics experience, preferably B2B
- Very good MS Office skills
- Customer-oriented attitude and confident interaction
- Fluent German and English skills
- Motivated and independent working style
- Proactive, service-oriented thinking and acting
Tasks
- Provide written and telephone customer support (B2B)
- Ensure customer satisfaction
- Handle customer inquiries, complaints, and shipment issues
- Prepare quotations and process orders
- Manage backlogs
- Prepare and follow up on customer-specific data
- Facilitate internal communication
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- 30 days of annual leave
Job Security
- Open-ended employment contract
Career Advancement
- Long-term career prospects
- Advancement program
Learning & Development
- Training and development opportunities
- Talent development program
Modern Office
- Modern workplace
- State-of-the-art site
Other Benefits
- Cross-departmental onboarding
- Life insurance
- Accident insurance
Team Events
- Team events
Retirement Plans
- Company pension scheme
Corporate Discounts
- Pluxee prepaid card
- Attractive corporate benefits
- Exclusive discounts and offers
Company Bike
- JobRad (bike leasing)
Parking & Commuter Benefits
- Sufficient parking spaces
Snacks & Drinks
- Regular snacks and beverages
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
CEVA Logistics
Industry
Logistics
Description
Das Unternehmen ist ein globaler Anbieter von Logistikdienstleistungen und Teil der CMA CGM-Gruppe.
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Warehouse Worker(m/w/x)
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