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Apex Tool Group
last mo.

Customer Service Lead EMEA(m/w/x)

Besigheim, Westhausen
Full-timeOn-siteSenior

Description

In this role, you will be the key liaison for customers across EMEA, the USA, and Asia, ensuring a seamless experience while optimizing customer service processes. Your daily responsibilities will include managing logistics, collaborating with teams, and driving customer satisfaction.

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Requirements

  • •Completed training as a Customer Service Teamlead or equivalent commercial education
  • •Proven experience in customer service management, sales management, or a similar role
  • •5+ years of relevant experience in customer service, preferably in B2B
  • •Proficiency in SAP (Business Warehouse) and MS Office applications (Excel)
  • •Familiarity with export and customs processes
  • •Technical understanding of products and services
  • •Knowledge of OPEX principles and experience implementing process improvements
  • •Fluency in German and English; French language skills are a strong advantage

Education

Vocational certification

Work Experience

5 years

Tasks

  • •Serve as the main point of contact for customers in EMEA, USA, and Asia
  • •Lead the optimization of customer service processes across Besigheim and Westhausen
  • •Oversee tasks handled by Shared Services for clarity and efficiency
  • •Manage logistics operations from order intake to external distribution
  • •Provide pricing, lead-time advice, backlog analysis, and export documentation
  • •Collaborate with internal teams to align commercial and logistical goals
  • •Support cooperation with Sales to achieve commercial objectives
  • •Communicate and report Sales activities to higher management

Tools & Technologies

SAP (Business Warehouse)MS Office applications (Excel)

Languages

German – Business Fluent

English – Business Fluent

French – Basic

Benefits

More Vacation Days

  • •30 days vacation
  • •Vacation bonus

Bonuses & Incentives

  • •Christmas bonus

Company Bike

  • •Bike-Leasing

Informal Culture

  • •International environment

Learning & Development

  • •Opportunities for further training and development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apex Tool Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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