Description

You will drive customer satisfaction by managing the end-to-end order process and resolving service complaints. Your day-to-day involves coordinating with global teams to ensure a seamless supply chain.

Requirements

• •High school diploma or degree
• •Fluency in German and English
• •Excellent planning and prioritization skills
• •Previous customer service experience (preferable)
• •Advanced listening and empathy skills
• •Proficiency in information sourcing
• •Creative problem solving
• •Cultural awareness and behavioral adaptability
• •Professional and open communication skills
• •Proactive and creative innovation reporting

Tasks

• •Liaise with internal and external customers
• •Process and monitor orders and invoices
• •Manage credits and customer complaints
• •Collaborate with cross-country teams
• •Maintain IFS auto price cards and quotations
• •Issue invoicing corrections and credit notes
• •Authorize supplier invoices
• •Create and set up new customer accounts
• •Handle supply chain administration and logistics
• •Track and trace outstanding or back orders
• •Manage the group email inbox with 24-hour responses
• •Investigate service complaints and track trends
• •Coordinate with sales, finance, and production departments

Benefits