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Customer Resolution Manager(m/w/x)
Description
You will lead shifts and manage the end-to-end delivery of critical aircraft parts, ensuring grounded planes return to service by optimizing procurement and driving operational improvements.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Degree in Business, Engineering, or related discipline
- •Experience in logistics or supply chain
- •Team player mindset
- •Experience managing complex material orders
- •Operational leadership and team motivation skills
- •Knowledge of aviation aftermarket data
- •Proactive problem-solving mindset
- •Excellent communication and conflict management skills
- •Digital mindset and data management skills
- •Negotiation level English language skills
- •Compliance awareness and integrity
Education
Tasks
- •Provide functional guidance and operational leadership
- •Lead assigned shifts for the AOG team
- •Manage the full lifecycle of customer material orders
- •Source and expedite critical aircraft parts
- •Escalate procurement needs to partners or production
- •Facilitate global delivery of spare parts
- •Use technical and commercial data to resolve grounded aircraft situations
- •Prioritize daily workloads to handle high-priority cases
- •Respond to inquiries regarding Satair and Airbus services
- •Challenge existing processes to define enhanced standards
- •Enhance customer satisfaction and internal communication
Languages
English – Business Fluent
Benefits
Flexible Working
- •Hybrid working
- •Flex-time
- •Job sharing
- •Flexible working arrangements
Generous Parental Leave
- •Maternity and paternity leave
Learning & Development
- •Personalized development plans
- •Learning solutions portfolio
Career Advancement
- •Internal mobility opportunities
Healthcare & Fitness
- •Health insurance
Mental Health Support
- •Well-being programs
- Airbus Operations GmbHFull-timeWith HomeofficeNot specifiedHamburg
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Customer Resolution Manager(m/w/x)
The AI Job Search Engine
Description
You will lead shifts and manage the end-to-end delivery of critical aircraft parts, ensuring grounded planes return to service by optimizing procurement and driving operational improvements.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Degree in Business, Engineering, or related discipline
- •Experience in logistics or supply chain
- •Team player mindset
- •Experience managing complex material orders
- •Operational leadership and team motivation skills
- •Knowledge of aviation aftermarket data
- •Proactive problem-solving mindset
- •Excellent communication and conflict management skills
- •Digital mindset and data management skills
- •Negotiation level English language skills
- •Compliance awareness and integrity
Education
Tasks
- •Provide functional guidance and operational leadership
- •Lead assigned shifts for the AOG team
- •Manage the full lifecycle of customer material orders
- •Source and expedite critical aircraft parts
- •Escalate procurement needs to partners or production
- •Facilitate global delivery of spare parts
- •Use technical and commercial data to resolve grounded aircraft situations
- •Prioritize daily workloads to handle high-priority cases
- •Respond to inquiries regarding Satair and Airbus services
- •Challenge existing processes to define enhanced standards
- •Enhance customer satisfaction and internal communication
Languages
English – Business Fluent
Benefits
Flexible Working
- •Hybrid working
- •Flex-time
- •Job sharing
- •Flexible working arrangements
Generous Parental Leave
- •Maternity and paternity leave
Learning & Development
- •Personalized development plans
- •Learning solutions portfolio
Career Advancement
- •Internal mobility opportunities
Healthcare & Fitness
- •Health insurance
Mental Health Support
- •Well-being programs
About the Company
Airbus Operations GmbH
Industry
Aerospace
Description
Das Unternehmen setzt sich für Vielfalt und ein inklusives Arbeitsumfeld ein.
- Airbus Operations GmbH
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