Tipico
Voice of the Customer Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperienced
Karlsruhe
New Job?Nejo!
The AI Job Search Engine
TI
TipicoCustomer Research Analyst - Customer Experience Fokus(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
Description
In this role, you will uncover valuable insights that shape customer experience and business strategies. Your day-to-day responsibilities will involve conducting research, analyzing data, and collaborating with teams to ensure customer needs are at the forefront of decision-making.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong command of qualitative and quantitative research methods
- •Proficiency with survey and analytics tools
- •2+ years in customer research or UX insights
- •University degree in Marketing Research, Data Analytics, Psychology, Business, or related field
- •Excellent written and spoken English and German
- •Ability to synthesize complex data into clear narratives
- •Strong interpersonal skills and cross-functional collaboration
- •Experience with data visualization, regression, and trend analysis
Education
Bachelor's degree
Work Experience
2 years
Tasks
- •Design and conduct customer experience research projects
- •Utilize qualitative and quantitative methodologies, including surveys, usability tests, and interviews
- •Act as the voice of the customer in strategic and operational decisions
- •Analyze customer feedback and operational data to identify satisfaction drivers
- •Integrate research insights with FullStory for a comprehensive view of customer behavior
- •Develop and present data-driven reports and dashboards to stakeholders
- •Highlight key findings, trends, and actionable recommendations
- •Collaborate with Product, CX, and Data teams to prioritize improvements
- •Partner with third-party research agencies for project execution
- •Build and maintain analytical models linking customer sentiment and product usage
Tools & Technologies
QualtricsUseberryFullStoryExcelPower BIDomoSQL
Languages
English – Business Fluent
German – Business Fluent
Benefits
Other Benefits
- •Relocation support
Company Bike
- •Business bike leasing
Retirement Plans
- •Corporate pension scheme
Healthcare & Fitness
- •Access to eGym
Modern Office
- •Modern offices
Social Impact
- •Sponsored charity events
Startup Environment
- •Supportive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Tipico
Research Specialist Customer Experience - German Speaking(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Revalize
Technical Customer Support Representative(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - DYMATRIX
Product Owner(m/w/x)
Full-time/Part-timeOn-siteJuniorKarlsruhe - fellowork GmbH
Business und Product Problem Solver(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe
TI
TipicoCustomer Research Analyst - Customer Experience Fokus(m/w/x)
Karlsruhe
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will uncover valuable insights that shape customer experience and business strategies. Your day-to-day responsibilities will involve conducting research, analyzing data, and collaborating with teams to ensure customer needs are at the forefront of decision-making.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong command of qualitative and quantitative research methods
- •Proficiency with survey and analytics tools
- •2+ years in customer research or UX insights
- •University degree in Marketing Research, Data Analytics, Psychology, Business, or related field
- •Excellent written and spoken English and German
- •Ability to synthesize complex data into clear narratives
- •Strong interpersonal skills and cross-functional collaboration
- •Experience with data visualization, regression, and trend analysis
Education
Bachelor's degree
Work Experience
2 years
Tasks
- •Design and conduct customer experience research projects
- •Utilize qualitative and quantitative methodologies, including surveys, usability tests, and interviews
- •Act as the voice of the customer in strategic and operational decisions
- •Analyze customer feedback and operational data to identify satisfaction drivers
- •Integrate research insights with FullStory for a comprehensive view of customer behavior
- •Develop and present data-driven reports and dashboards to stakeholders
- •Highlight key findings, trends, and actionable recommendations
- •Collaborate with Product, CX, and Data teams to prioritize improvements
- •Partner with third-party research agencies for project execution
- •Build and maintain analytical models linking customer sentiment and product usage
Tools & Technologies
QualtricsUseberryFullStoryExcelPower BIDomoSQL
Languages
English – Business Fluent
German – Business Fluent
Benefits
Other Benefits
- •Relocation support
Company Bike
- •Business bike leasing
Retirement Plans
- •Corporate pension scheme
Healthcare & Fitness
- •Access to eGym
Modern Office
- •Modern offices
Social Impact
- •Sponsored charity events
Startup Environment
- •Supportive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tipico
Industry
IT
Description
Das Unternehmen ist der führende Sportwettenanbieter in Deutschland und eines der dynamischsten Tech-Unternehmen der Branche.
Not a perfect match?
- Tipico
Voice of the Customer Analyst - Customer Experience Fokus(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Tipico
Research Specialist Customer Experience - German Speaking(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - Revalize
Technical Customer Support Representative(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe - DYMATRIX
Product Owner(m/w/x)
Full-time/Part-timeOn-siteJuniorKarlsruhe - fellowork GmbH
Business und Product Problem Solver(m/w/x)
Full-timeOn-siteExperiencedKarlsruhe