Moss
Customer Operations Analyst(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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MOMoss
Customer Operations Associate(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
German customer support for AI-driven spend management SaaS. Native German and strong English skills required. 20 days work from abroad, 600 EUR L&D budget.
Requirements
- Bachelor’s degree or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (written/spoken)
- Analytical and curious mindset
- Enjoyment of understanding processes, identifying patterns, solving problems
- Detail-oriented and structured approach
- Methodical work and accuracy in data handling
- Resilience and organization skills
- Ability to prioritize tasks and manage multiple cases
- Calmness in dynamic environments
- Eagerness to learn in fast-paced environment
- Quick adaptation to new tools and technologies
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Tasks
- Act as an operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand complex financial workflows and operations
- Solve complex customer problems
- Connect information to resolve issues
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Get hands-on with tools and systems
- Contribute ideas to improve processes
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Competitive Pay
- Equity
Snacks & Drinks
- Weekly breakfasts
Other Benefits
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR/GBP Learning & Development Budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Customer Operations Associate(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
German customer support for AI-driven spend management SaaS. Native German and strong English skills required. 20 days work from abroad, 600 EUR L&D budget.
Requirements
- Bachelor’s degree or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (written/spoken)
- Analytical and curious mindset
- Enjoyment of understanding processes, identifying patterns, solving problems
- Detail-oriented and structured approach
- Methodical work and accuracy in data handling
- Resilience and organization skills
- Ability to prioritize tasks and manage multiple cases
- Calmness in dynamic environments
- Eagerness to learn in fast-paced environment
- Quick adaptation to new tools and technologies
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Tasks
- Act as an operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand complex financial workflows and operations
- Solve complex customer problems
- Connect information to resolve issues
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Get hands-on with tools and systems
- Contribute ideas to improve processes
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Competitive Pay
- Equity
Snacks & Drinks
- Weekly breakfasts
Other Benefits
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR/GBP Learning & Development Budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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