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EMEmplifi FR

.Customer Marketing Manager(m/w/x)

München
Full-timeOn-siteExperienced

Driving customer retention and expansion for a unified customer engagement platform. 3+ years B2B SaaS marketing experience required. Unlimited PTO, enhanced family leave.

Requirements

  • 3+ years customer marketing, lifecycle marketing, or related B2B SaaS marketing
  • Ability to build and execute marketing campaigns
  • Strong written and verbal communication skills
  • Cross-functional work with Sales, CS, Product Marketing
  • Manage multiple programs and stakeholders across regions
  • Experience with Salesforce, Marketo, customer marketing platforms
  • Strong organizational and project management skills
  • Manage events, campaigns, and customer programs
  • Data-driven mindset with ability to measure impact
  • High-energy, proactive, execution-oriented

Tasks

  • Drive customer retention and expansion
  • Turn satisfied customers into advocates
  • Increase customer engagement and value realization
  • Develop and execute customer value programs
  • Support cross-sell and upsell opportunities
  • Tailor demand generation campaigns for customers
  • Scale customer advocacy programs
  • Identify and nurture customer champions
  • Create engaging customer marketing activities
  • Research and plan customer engagement programs
  • Manage webinars, roundtables, and events
  • Establish customer advisory boards
  • Support customer-focused events
  • Engage third-party experts and partners
  • Manage program logistics, vendors, and budgets

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Salesforce
  • Marketo
  • customer marketing platforms

Benefits

More Vacation Days

  • Unlimited PTO

Generous Parental Leave

  • Enhanced family/parental leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Emplifi FR and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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