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Customer Lifecycle Specialist(m/w/x)
Activating customer data and refining multi-channel communications for a live entertainment tech platform. Salesforce Marketing Cloud and ESP experience required. 40% event discount, flexible schedule.
Requirements
- 2-3 years Digital Marketing and CRM experience
- 2-3 years mobile and web environments experience
- Salesforce Marketing Cloud experience
- ESP experience (Mailchimp, Sendgrid, etc.)
- Proficiency in HTML
- Good copywriting skills
- Ability to develop & optimise CRM flows
- Leverage consumer data for marketing insights
- Commercially savvy, analytical, data-driven
- A/B testing and dynamic templates experience
- Organized, responsible, proactive
- Ability to optimize, prioritize, organize time
- Ability to carry out high pace of work
- Fluent English communication
- Fluent German communication
- Potentiate team-work and motivate team
Tasks
- Manage customer data activation
- Develop and execute CRM strategy
- Leverage marketing channels for CRM
- Refine multi-channel communications
- Develop retention strategies
- Deliver outstanding customer experience
- Support CRM Manager in defining lifecycle
- Define contact strategies across touchpoints
- Identify key client segments
- Ensure campaigns have clear success metrics
- Track and analyze campaign success
- Own weekly and monthly reporting
- Conduct ad hoc deep dives
Work Experience
- 2 - 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Digital Marketing
- CRM
- Salesforce Marketing Cloud
- Mailchimp
- Sendgrid
- HTML
- A/B testing
- dynamic templates
Benefits
Flexible Working
- Home office friendly
- Flexible schedule
Corporate Discounts
- 40% discount on events
Purpose-Driven Work
- Responsibility from day one
Other Benefits
- Professional and personal growth
Informal Culture
- Great work environment
- Inclusive and diverse workspace
Healthcare & Fitness
- Health insurance
- Gympass (Wellhub) Membership
Competitive Pay
- Flexible remuneration with 100% tax exemption
Learning & Development
- English lessons
- Spanish lessons
Free or Subsidized Food
- Free food
Snacks & Drinks
- Free drink
- Free fruit
Additional Allowances
- Salary advance option via Payflow
- Accommodation during selection process
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Customer Lifecycle Specialist(m/w/x)
Activating customer data and refining multi-channel communications for a live entertainment tech platform. Salesforce Marketing Cloud and ESP experience required. 40% event discount, flexible schedule.
Requirements
- 2-3 years Digital Marketing and CRM experience
- 2-3 years mobile and web environments experience
- Salesforce Marketing Cloud experience
- ESP experience (Mailchimp, Sendgrid, etc.)
- Proficiency in HTML
- Good copywriting skills
- Ability to develop & optimise CRM flows
- Leverage consumer data for marketing insights
- Commercially savvy, analytical, data-driven
- A/B testing and dynamic templates experience
- Organized, responsible, proactive
- Ability to optimize, prioritize, organize time
- Ability to carry out high pace of work
- Fluent English communication
- Fluent German communication
- Potentiate team-work and motivate team
Tasks
- Manage customer data activation
- Develop and execute CRM strategy
- Leverage marketing channels for CRM
- Refine multi-channel communications
- Develop retention strategies
- Deliver outstanding customer experience
- Support CRM Manager in defining lifecycle
- Define contact strategies across touchpoints
- Identify key client segments
- Ensure campaigns have clear success metrics
- Track and analyze campaign success
- Own weekly and monthly reporting
- Conduct ad hoc deep dives
Work Experience
- 2 - 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Digital Marketing
- CRM
- Salesforce Marketing Cloud
- Mailchimp
- Sendgrid
- HTML
- A/B testing
- dynamic templates
Benefits
Flexible Working
- Home office friendly
- Flexible schedule
Corporate Discounts
- 40% discount on events
Purpose-Driven Work
- Responsibility from day one
Other Benefits
- Professional and personal growth
Informal Culture
- Great work environment
- Inclusive and diverse workspace
Healthcare & Fitness
- Health insurance
- Gympass (Wellhub) Membership
Competitive Pay
- Flexible remuneration with 100% tax exemption
Learning & Development
- English lessons
- Spanish lessons
Free or Subsidized Food
- Free food
Snacks & Drinks
- Free drink
- Free fruit
Additional Allowances
- Salary advance option via Payflow
- Accommodation during selection process
About the Company
Fever
Industry
Entertainment
Description
The company is a leading tech platform for culture and live entertainment, democratizing access to experiences worldwide.
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