DKB Code Factory
Senior CX Researcher(m/w/x)
Full-timeOn-siteSenior
Berlin
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DK
DKB Code FactoryCustomer Journey Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Description
You will transform the banking experience by institutionalizing end-to-end journey management, turning complex customer insights into actionable roadmaps that drive measurable business outcomes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in Service Design or Customer Experience
- •Strong systems thinking and process structuring
- •Experience facilitating workshops and stakeholder alignment
- •Ability to translate insights into outputs
- •Experience building frameworks from the ground up
- •Clear and confident communication skills
- •Comfort in ambiguity and independent driving
- •Excellent presentation and facilitation in German/English
- •Experience in banking or fintech (Bonus)
- •Familiarity with journey mapping tools (Bonus)
Education
Bachelor's degree
OR
Master's degree
Work Experience
approx. 4 - 6 years
Tasks
- •Establish end-to-end journey mapping for retail and business banking
- •Facilitate cross-functional workshops with diverse internal teams
- •Conduct qualitative customer interviews to gather insights
- •Translate research into structured artifacts and improvement hypotheses
- •Implement journey mapping standards and governance structures
- •Identify and structure key Moments of Truth
- •Enable and formalize ownership for core customer journeys
- •Co-develop improvement initiatives with Product and Operations
- •Embed journey documentation into organizational decision-making
- •Drive measurable improvements in defined journey KPIs
Tools & Technologies
journey mapping tools
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DK
DKB Code FactoryCustomer Journey Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
New Job?Nejo!
The AI Job Search Engine
Description
You will transform the banking experience by institutionalizing end-to-end journey management, turning complex customer insights into actionable roadmaps that drive measurable business outcomes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in Service Design or Customer Experience
- •Strong systems thinking and process structuring
- •Experience facilitating workshops and stakeholder alignment
- •Ability to translate insights into outputs
- •Experience building frameworks from the ground up
- •Clear and confident communication skills
- •Comfort in ambiguity and independent driving
- •Excellent presentation and facilitation in German/English
- •Experience in banking or fintech (Bonus)
- •Familiarity with journey mapping tools (Bonus)
Education
Bachelor's degree
OR
Master's degree
Work Experience
approx. 4 - 6 years
Tasks
- •Establish end-to-end journey mapping for retail and business banking
- •Facilitate cross-functional workshops with diverse internal teams
- •Conduct qualitative customer interviews to gather insights
- •Translate research into structured artifacts and improvement hypotheses
- •Implement journey mapping standards and governance structures
- •Identify and structure key Moments of Truth
- •Enable and formalize ownership for core customer journeys
- •Co-develop improvement initiatives with Product and Operations
- •Embed journey documentation into organizational decision-making
- •Drive measurable improvements in defined journey KPIs
Tools & Technologies
journey mapping tools
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKB Code Factory
Industry
FinancialServices
Description
The company helps shape innovative finance products through user experience research and product development.
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