DKB Code Factory
Senior CX Researcher(m/w/x)
Full-timeOn-siteSenior
Berlin
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DKDKB Code Factory
Customer Journey Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
End-to-end journey mapping for retail and business banking, facilitating cross-functional workshops and customer interviews. Experience building frameworks from the ground up, with Service Design or CX experience expected. Focus on innovative finance products and user experience research.
Requirements
- Experience in Service Design or Customer Experience
- Strong systems thinking and process structuring
- Experience facilitating workshops and stakeholder alignment
- Ability to translate insights into outputs
- Experience building frameworks from the ground up
- Clear and confident communication skills
- Comfort in ambiguity and independent driving
- Excellent presentation and facilitation in German/English
- Experience in banking or fintech (Bonus)
- Familiarity with journey mapping tools (Bonus)
Tasks
- Establish end-to-end journey mapping for retail and business banking
- Facilitate cross-functional workshops with diverse internal teams
- Conduct qualitative customer interviews to gather insights
- Translate research into structured artifacts and improvement hypotheses
- Implement journey mapping standards and governance structures
- Identify and structure key Moments of Truth
- Enable and formalize ownership for core customer journeys
- Co-develop improvement initiatives with Product and Operations
- Embed journey documentation into organizational decision-making
- Drive measurable improvements in defined journey KPIs
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- journey mapping tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DKDKB Code Factory
Customer Journey Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
End-to-end journey mapping for retail and business banking, facilitating cross-functional workshops and customer interviews. Experience building frameworks from the ground up, with Service Design or CX experience expected. Focus on innovative finance products and user experience research.
Requirements
- Experience in Service Design or Customer Experience
- Strong systems thinking and process structuring
- Experience facilitating workshops and stakeholder alignment
- Ability to translate insights into outputs
- Experience building frameworks from the ground up
- Clear and confident communication skills
- Comfort in ambiguity and independent driving
- Excellent presentation and facilitation in German/English
- Experience in banking or fintech (Bonus)
- Familiarity with journey mapping tools (Bonus)
Tasks
- Establish end-to-end journey mapping for retail and business banking
- Facilitate cross-functional workshops with diverse internal teams
- Conduct qualitative customer interviews to gather insights
- Translate research into structured artifacts and improvement hypotheses
- Implement journey mapping standards and governance structures
- Identify and structure key Moments of Truth
- Enable and formalize ownership for core customer journeys
- Co-develop improvement initiatives with Product and Operations
- Embed journey documentation into organizational decision-making
- Drive measurable improvements in defined journey KPIs
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- journey mapping tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKB Code Factory
Industry
FinancialServices
Description
The company helps shape innovative finance products through user experience research and product development.
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