DKB Code Factory
Senior CX Researcher(m/w/x)
Full-timeOn-siteSenior
Berlin
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DK
DKB Code FactoryCX Researcher(m/w/x)
Berlin
Full-timeOn-site
Description
You will shape retail banking products for millions by leading customer discovery and experiments, ensuring the team's strategic roadmap is always driven by deep user insights.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong qualitative research skills
- •Independent research framing and ambiguity management
- •Mixed-methods literacy and statistical reasoning
- •Experience in design thinking and service design
- •Workshop facilitation and storytelling skills
- •High autonomy, accountability, and structured planning
- •Professional maturity and composure under pressure
- •Business relevant synthesis and communication skills
- •Proactive mindset, mentoring, and collaboration skills
- •Excellent presentation and stakeholder alignment skills
- •Passion for work and work-life balance
Education
Bachelor's degree
OR
Master's degree
Tasks
- •Establish continuous user interview formats
- •Ensure regular customer engagement
- •Plan and conduct customer research
- •Impact roadmap prioritization through insights
- •Facilitate structured workshops for teams
- •Align teams on customer opportunities
- •Design and execute hypothesis-driven experiments
- •Support peers and scale discovery practices
- •Collaborate with cross-functional teams
- •Translate insights into strategic actions
Tools & Technologies
In-depth interviewsUsability testingPrototype testingJTBDTask analysisCustomer journey mappingSurvey designUX metricsA/B test interpretationDesign sprintIdeation workshopOSTOpportunity mapping
Languages
German – Business Fluent
English – Business Fluent
Benefits
Other Benefits
- •Morning Daily
Team Events
- •Afterwork Drink
- •Success celebrations
Learning & Development
- •Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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DK
DKB Code FactoryCX Researcher(m/w/x)
Berlin
Full-timeOn-site
New Job?Nejo!
The AI Job Search Engine
Description
You will shape retail banking products for millions by leading customer discovery and experiments, ensuring the team's strategic roadmap is always driven by deep user insights.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong qualitative research skills
- •Independent research framing and ambiguity management
- •Mixed-methods literacy and statistical reasoning
- •Experience in design thinking and service design
- •Workshop facilitation and storytelling skills
- •High autonomy, accountability, and structured planning
- •Professional maturity and composure under pressure
- •Business relevant synthesis and communication skills
- •Proactive mindset, mentoring, and collaboration skills
- •Excellent presentation and stakeholder alignment skills
- •Passion for work and work-life balance
Education
Bachelor's degree
OR
Master's degree
Tasks
- •Establish continuous user interview formats
- •Ensure regular customer engagement
- •Plan and conduct customer research
- •Impact roadmap prioritization through insights
- •Facilitate structured workshops for teams
- •Align teams on customer opportunities
- •Design and execute hypothesis-driven experiments
- •Support peers and scale discovery practices
- •Collaborate with cross-functional teams
- •Translate insights into strategic actions
Tools & Technologies
In-depth interviewsUsability testingPrototype testingJTBDTask analysisCustomer journey mappingSurvey designUX metricsA/B test interpretationDesign sprintIdeation workshopOSTOpportunity mapping
Languages
German – Business Fluent
English – Business Fluent
Benefits
Other Benefits
- •Morning Daily
Team Events
- •Afterwork Drink
- •Success celebrations
Learning & Development
- •Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKB Code Factory
Industry
FinancialServices
Description
The company helps shape innovative finance products through user experience research and product development.
Not a perfect match?
- DKB Code Factory
Senior CX Researcher(m/w/x)
Full-timeOn-siteSeniorBerlin - DKB Code Factory
Customer Journey Manager(m/w/x)
Full-timeOn-siteSeniorBerlin - DKB Code Factory
Customer Journey Insights Analyst(m/w/x)
Full-timeOn-siteExperiencedBerlin - Bertrandt
UX-Designer(m/w/x)
Full-timeOn-siteExperiencedBerlin - getquin
Lead Product Designer(m/w/x)
Full-timeOn-siteSeniorBerlin