Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg, Berlin, München
New Job?Nejo!
The AI Job Search Engine
TH
thinkprojectCustomer Insight & Adoption Lead(m/w/x)
München, Berlin, Wuppertal
Full-timeWith Home OfficeExperienced
Description
By bridging the gap between users and engineering, you will ensure products are built on evidence. You'll lead research and manage customer councils to turn deep insights into a better user experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in customer insight or research
- •Experience in customer insight or research
- •Ability to engage customers directly
- •Ability to engage customers directly
- •Translating research into actionable insights
- •Translating research into actionable insights
- •Comfort in agile product environments
- •Comfort in agile product environments
- •Excellent communication and facilitation skills
- •Excellent communication and facilitation skills
- •Synthesis of qualitative feedback
- •Synthesis of qualitative feedback
- •Strong organizational and management skills
- •Strong organizational and management skills
- •Fluent German and English
- •Fluent German and English
- •Experience running customer advisory boards
- •Experience running customer advisory boards
- •Background in UX research or design
- •Background in UX research or design
- •Familiarity with SaaS or enterprise software
- •Familiarity with SaaS or enterprise software
- •Experience with usage data and analytics
- •Experience with usage data and analytics
- •Familiarity with asset lifecycle management software
- •Familiarity with asset lifecycle management software
Work Experience
approx. 1 - 4 years
Tasks
- •Collect and synthesize customer insights
- •Communicate user insights across the organization
- •Analyze customer workflows and pain points
- •Conduct qualitative and quantitative research activities
- •Translate insights into actionable product inputs
- •Validate product assumptions with user evidence
- •Shape problem statements and roadmap priorities
- •Inform user journeys and interaction design
- •Integrate customer feedback into early discovery
- •Support prioritization with insight-backed narratives
- •Manage customer councils and advisory boards
- •Recruit and maintain representative user groups
- •Define objectives for customer council sessions
- •Monitor feature adoption and post-release usage
- •Identify adoption issues and usability gaps
- •Define success metrics for user satisfaction
- •Establish repeatable processes for sharing insights
- •Improve feedback visibility for leadership teams
- •Promote a culture of customer-centricity
- •Advocate for continuous product discovery
- •Communicate product outcomes back to participants
Tools & Technologies
SaaSEnterprise softwareAsset lifecycle management software
Languages
German – Business Fluent
English – Business Fluent
Benefits
Learning & Development
- •Lunch 'n' Learn Sessions
- •Free English Lessons
- •Thinkproject Academy
- •Unlimited learning
Other Benefits
- •Women's Network
- •LGBTQIA+ Network
Startup Environment
- •Coffee Chat Roulette
Team Events
- •Social Events
Social Impact
- •Volunteering Activities
Informal Culture
- •Open Forum with Leadership
Flexible Working
- •Hybrid working
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of thinkproject and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- remberg
(Senior) Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Soley
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Prewave
Senior UX Researcher(m/w/x)
Full-timeWith HomeofficeSeniorfrom 52,136 / yearWien, München - 1KOMMA5°
(Senior) Technical Project Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Hamburg, München
TH
thinkprojectCustomer Insight & Adoption Lead(m/w/x)
München, Berlin, Wuppertal
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
By bridging the gap between users and engineering, you will ensure products are built on evidence. You'll lead research and manage customer councils to turn deep insights into a better user experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in customer insight or research
- •Experience in customer insight or research
- •Ability to engage customers directly
- •Ability to engage customers directly
- •Translating research into actionable insights
- •Translating research into actionable insights
- •Comfort in agile product environments
- •Comfort in agile product environments
- •Excellent communication and facilitation skills
- •Excellent communication and facilitation skills
- •Synthesis of qualitative feedback
- •Synthesis of qualitative feedback
- •Strong organizational and management skills
- •Strong organizational and management skills
- •Fluent German and English
- •Fluent German and English
- •Experience running customer advisory boards
- •Experience running customer advisory boards
- •Background in UX research or design
- •Background in UX research or design
- •Familiarity with SaaS or enterprise software
- •Familiarity with SaaS or enterprise software
- •Experience with usage data and analytics
- •Experience with usage data and analytics
- •Familiarity with asset lifecycle management software
- •Familiarity with asset lifecycle management software
Work Experience
approx. 1 - 4 years
Tasks
- •Collect and synthesize customer insights
- •Communicate user insights across the organization
- •Analyze customer workflows and pain points
- •Conduct qualitative and quantitative research activities
- •Translate insights into actionable product inputs
- •Validate product assumptions with user evidence
- •Shape problem statements and roadmap priorities
- •Inform user journeys and interaction design
- •Integrate customer feedback into early discovery
- •Support prioritization with insight-backed narratives
- •Manage customer councils and advisory boards
- •Recruit and maintain representative user groups
- •Define objectives for customer council sessions
- •Monitor feature adoption and post-release usage
- •Identify adoption issues and usability gaps
- •Define success metrics for user satisfaction
- •Establish repeatable processes for sharing insights
- •Improve feedback visibility for leadership teams
- •Promote a culture of customer-centricity
- •Advocate for continuous product discovery
- •Communicate product outcomes back to participants
Tools & Technologies
SaaSEnterprise softwareAsset lifecycle management software
Languages
German – Business Fluent
English – Business Fluent
Benefits
Learning & Development
- •Lunch 'n' Learn Sessions
- •Free English Lessons
- •Thinkproject Academy
- •Unlimited learning
Other Benefits
- •Women's Network
- •LGBTQIA+ Network
Startup Environment
- •Coffee Chat Roulette
Team Events
- •Social Events
Social Impact
- •Volunteering Activities
Informal Culture
- •Open Forum with Leadership
Flexible Working
- •Hybrid working
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of thinkproject and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
thinkproject
Industry
Construction
Description
The company offers a cohesive alternative to fragmented construction software, integrating mature solutions with an innovative platform.
Not a perfect match?
- Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München - remberg
(Senior) Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Soley
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Prewave
Senior UX Researcher(m/w/x)
Full-timeWith HomeofficeSeniorfrom 52,136 / yearWien, München - 1KOMMA5°
(Senior) Technical Project Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Hamburg, München