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11 Dexcom Deutschland GmbH
6mo ago

Customer Experience/Journey Manager - Healthcare(m/w/x)

Mainz
Full-timeWith Home OfficeManagement
AI/ML

Description

You analyze customer experience data and develop insights to improve business strategies. Your role involves collaborating with teams to define success metrics and drive continuous improvement through innovative solutions.

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Requirements

  • •Bachelor's degree in a related field
  • •Proven experience (3-5 years) in data analysis
  • •Proficiency in data analysis tools like SPSS
  • •Experience with data visualization tools like Tableau
  • •Proven experience in customer experience tools
  • •Strong experience in customer journey mapping
  • •Strong commitment to data accuracy
  • •Good understanding of statistical concepts
  • •Excellent analytical and problem-solving skills
  • •Solid project management skills
  • •Very good German & English skills
  • •Ability to work independently and in a team
  • •Experience in medical device industry is an asset

Education

Bachelor's degree
OR
Master's degree

Work Experience

3 - 5 years

Tasks

  • •Design and implement data collection methods.
  • •Conduct exploratory data analysis for trends.
  • •Develop and automate dashboards and reports.
  • •Perform ad-hoc analyses for business questions.
  • •Utilize statistical techniques and machine learning.
  • •Establish customer journey mapping for DACH region.
  • •Collaborate with teams to define KPIs.
  • •Stay updated on trends and recommend solutions.
  • •Provide training and support to stakeholders.

Tools & Technologies

SPSSTableauQualtricsGenesyssfdc

Languages

German – Business Fluent

English – Business Fluent

Benefits

Other Benefits

  • •Front row seat to CGM technology
  • •Comprehensive benefits program

Career Advancement

  • •Global growth opportunities
  • •Access to career development programs

Startup Environment

  • •Innovative, industry-leading organization
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 11 Dexcom Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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