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Customer Experience/Journey Manager - Healthcare(m/w/x)
Designing data collection and automating dashboards for continuous glucose monitoring systems, using statistical and ML techniques. Proficiency in SPSS and customer experience tools required. Direct impact on this technology's development.
Requirements
- Bachelor's degree in a related field
- Proven experience (3-5 years) in data analysis
- Proficiency in data analysis tools like SPSS
- Experience with data visualization tools like Tableau
- Proven experience in customer experience tools
- Strong experience in customer journey mapping
- Strong commitment to data accuracy
- Good understanding of statistical concepts
- Excellent analytical and problem-solving skills
- Solid project management skills
- Very good German & English skills
- Ability to work independently and in a team
- Experience in medical device industry is an asset
Tasks
- Design and implement data collection methods.
- Conduct exploratory data analysis for trends.
- Develop and automate dashboards and reports.
- Perform ad-hoc analyses for business questions.
- Utilize statistical techniques and machine learning.
- Establish customer journey mapping for DACH region.
- Collaborate with teams to define KPIs.
- Stay updated on trends and recommend solutions.
- Provide training and support to stakeholders.
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SPSS
- Tableau
- Qualtrics
- Genesys
- sfdc
Benefits
Other Benefits
- Front row seat to CGM technology
- Comprehensive benefits program
Career Advancement
- Global growth opportunities
- Access to career development programs
Startup Environment
- Innovative, industry-leading organization
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Customer Experience/Journey Manager - Healthcare(m/w/x)
Designing data collection and automating dashboards for continuous glucose monitoring systems, using statistical and ML techniques. Proficiency in SPSS and customer experience tools required. Direct impact on this technology's development.
Requirements
- Bachelor's degree in a related field
- Proven experience (3-5 years) in data analysis
- Proficiency in data analysis tools like SPSS
- Experience with data visualization tools like Tableau
- Proven experience in customer experience tools
- Strong experience in customer journey mapping
- Strong commitment to data accuracy
- Good understanding of statistical concepts
- Excellent analytical and problem-solving skills
- Solid project management skills
- Very good German & English skills
- Ability to work independently and in a team
- Experience in medical device industry is an asset
Tasks
- Design and implement data collection methods.
- Conduct exploratory data analysis for trends.
- Develop and automate dashboards and reports.
- Perform ad-hoc analyses for business questions.
- Utilize statistical techniques and machine learning.
- Establish customer journey mapping for DACH region.
- Collaborate with teams to define KPIs.
- Stay updated on trends and recommend solutions.
- Provide training and support to stakeholders.
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SPSS
- Tableau
- Qualtrics
- Genesys
- sfdc
Benefits
Other Benefits
- Front row seat to CGM technology
- Comprehensive benefits program
Career Advancement
- Global growth opportunities
- Access to career development programs
Startup Environment
- Innovative, industry-leading organization
About the Company
11 Dexcom Deutschland GmbH
Industry
Healthcare
Description
Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, dedicated to improving diabetes care and treatment. The company focuses on delivering innovative solutions and supporting the diabetes community globally.
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