Rederiet A.P. Moller A/S
Sr. CX Manager – Head of Verticals(m/w/x)
Full-timeWith HomeofficeManagement
Hamburg
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MAMaersk Deutschland A/S & Co. KG
Customer Experience Consultant(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Onboarding new customers to digital platforms and processes in global container logistics. Logistics/Ocean transport experience strongly preferred. International career opportunities, 30 days paid leave.
Requirements
- Strong problem-solving skills
- Strong preference for Logistics/Ocean transport experience
- Proficiency in written and verbal communication
- Motivation, persistence, enthusiasm
- Can-do attitude
- Passion for solving complex issues
- Customer first mindset
- Relationship-forming skills
- Customer requirement understanding
- Solution creation for customer needs
- Mutually beneficial solution implementation
- Stakeholder management
- Persuasiveness for achieving objectives
- Customer complaint handling
- Conflict defusal skills
- Ability to influence without authority
Tasks
- Onboard new customers to digital platforms and processes.
- Coordinate with internal and external stakeholders.
- Produce IOPs and SOPs based on customer requirements.
- Promote digital adoption and self-service solutions.
- Serve as primary contact for assigned customers.
- Handle daily customer communication.
- Provide timely and accurate customer information.
- Execute transactional activities based on IOPs and SOPs.
- Orchestrate end-to-end shipment cycles.
- Address routine exceptions independently.
- Drive continuous improvement for efficiency.
- Perform upselling and cross-selling.
- Reinforce contract fulfillment through customer check-ins.
- Collaborate with Sales and Product to improve fulfillment.
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Hybrid work
Bonuses & Incentives
- Annual performance bonus
Career Advancement
- International career opportunities
More Vacation Days
- 30 days paid leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Maersk Deutschland A/S & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MAMaersk Deutschland A/S & Co. KG
Customer Experience Consultant(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Onboarding new customers to digital platforms and processes in global container logistics. Logistics/Ocean transport experience strongly preferred. International career opportunities, 30 days paid leave.
Requirements
- Strong problem-solving skills
- Strong preference for Logistics/Ocean transport experience
- Proficiency in written and verbal communication
- Motivation, persistence, enthusiasm
- Can-do attitude
- Passion for solving complex issues
- Customer first mindset
- Relationship-forming skills
- Customer requirement understanding
- Solution creation for customer needs
- Mutually beneficial solution implementation
- Stakeholder management
- Persuasiveness for achieving objectives
- Customer complaint handling
- Conflict defusal skills
- Ability to influence without authority
Tasks
- Onboard new customers to digital platforms and processes.
- Coordinate with internal and external stakeholders.
- Produce IOPs and SOPs based on customer requirements.
- Promote digital adoption and self-service solutions.
- Serve as primary contact for assigned customers.
- Handle daily customer communication.
- Provide timely and accurate customer information.
- Execute transactional activities based on IOPs and SOPs.
- Orchestrate end-to-end shipment cycles.
- Address routine exceptions independently.
- Drive continuous improvement for efficiency.
- Perform upselling and cross-selling.
- Reinforce contract fulfillment through customer check-ins.
- Collaborate with Sales and Product to improve fulfillment.
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Hybrid work
Bonuses & Incentives
- Annual performance bonus
Career Advancement
- International career opportunities
More Vacation Days
- 30 days paid leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Maersk Deutschland A/S & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Maersk Deutschland A/S & Co. KG
Industry
Logistics
Description
Maersk Project Logistics orchestrates material flow, order management, and shipment execution for complex projects, including out-of-gauge and sensitive cargo across multiple modes.
Not a perfect match?
- Rederiet A.P. Moller A/S
Sr. CX Manager – Head of Verticals(m/w/x)
Full-timeWith HomeofficeManagementHamburg - Maersk Deutschland A/S & Co. KG
Sr. CX Manager - Automotive & Belgium(m/w/x)
Full-timeWith HomeofficeManagementHamburg - DACHSER
Professional Expert Network & Procurement Global Ocean Freight LCL(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg - Eraneos
Senior Consultant Transportation & Logistics(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, München, Düsseldorf - FleetParQ
Inside Sales Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg, Tiefenort, Eschwege