Mytheresa.com GmbH
Customer Care Specialist - DEUTSCH(m/w/x)
Full-timeOn-siteJunior
Leipzig
New Job?Nejo!
Your personal AI career agent
MYMytheresa.com GmbH
Customer Care Specialist - GERMAN(m/w/x)
Leipzig
Full-timeOn-siteExperienced
Nejo AI Summary
Personalized customer service for luxury fashion e-commerce clients via phone and email. Previous customer service experience in luxury retail or customer-facing roles required. Up to 32 days holiday, up to 30% staff discount.
Requirements
- Previous experience in customer service (luxury) retail or customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- MS Office skills
- Conscientiousness with customer data
- Flexibility and resilience
- Teamwork ability
- Native-level German proficiency (written and spoken)
- Excellent English skills
- Additional languages a plus
Tasks
- Build lasting customer relationships with personalized service
- Foster brand loyalty through warm welcomes
- Respond promptly and accurately to customer requests
- Handle customer inquiries via phone and email
- Consistently meet highest service and KPI standards
- Establish and maintain relationships with relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping teams
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Language and e-learning courses
Corporate Discounts
- Up to 30% staff discount
Free or Subsidized Food
- Discounted meals
- Exclusive canteen and roof terrace
Snacks & Drinks
- Free hot drinks and fresh fruit
Bonuses & Incentives
- 'Refer a Friend' program
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Discounted sports and gym membership
Public Transport Subsidies
- Free local transport
Mental Health Support
- Mental health and well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Mytheresa.com GmbH
Specialist Inbound(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Specialist Shipping(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Employee Textile Care/ Tailor(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Concentrix Leipzig GmbH
Quereinsteiger im Kundenservice(m/w/x)
Full-time/Part-timeOn-siteCareer ChangerLeipzig
MYMytheresa.com GmbH
Customer Care Specialist - GERMAN(m/w/x)
Leipzig
Full-timeOn-siteExperienced
Nejo AI Summary
Personalized customer service for luxury fashion e-commerce clients via phone and email. Previous customer service experience in luxury retail or customer-facing roles required. Up to 32 days holiday, up to 30% staff discount.
Requirements
- Previous experience in customer service (luxury) retail or customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- MS Office skills
- Conscientiousness with customer data
- Flexibility and resilience
- Teamwork ability
- Native-level German proficiency (written and spoken)
- Excellent English skills
- Additional languages a plus
Tasks
- Build lasting customer relationships with personalized service
- Foster brand loyalty through warm welcomes
- Respond promptly and accurately to customer requests
- Handle customer inquiries via phone and email
- Consistently meet highest service and KPI standards
- Establish and maintain relationships with relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping teams
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Language and e-learning courses
Corporate Discounts
- Up to 30% staff discount
Free or Subsidized Food
- Discounted meals
- Exclusive canteen and roof terrace
Snacks & Drinks
- Free hot drinks and fresh fruit
Bonuses & Incentives
- 'Refer a Friend' program
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Discounted sports and gym membership
Public Transport Subsidies
- Free local transport
Mental Health Support
- Mental health and well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Mytheresa.com GmbH
Industry
Retail
Description
The company combines technology and luxury fashion, focusing on creativity and digital advancement.
Not a perfect match?
- Mytheresa.com GmbH
Customer Care Specialist - DEUTSCH(m/w/x)
Full-timeOn-siteJuniorLeipzig - Mytheresa.com GmbH
Specialist Inbound(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Specialist Shipping(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Employee Textile Care/ Tailor(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Concentrix Leipzig GmbH
Quereinsteiger im Kundenservice(m/w/x)
Full-time/Part-timeOn-siteCareer ChangerLeipzig