Mytheresa.com GmbH
Customer Care Specialist - GERMAN(m/w/x)
Full-timeOn-siteExperienced
Leipzig
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MYMytheresa.com GmbH
Customer Care Specialist English(m/w/x)
Leipzig
Full-timeOn-siteExperienced
Nejo AI Summary
Personalized service for luxury fashion e-commerce clients via phone and email at a global online retailer. Prior experience in luxury retail customer service or similar client-facing roles required. Up to 30% staff discount, 28-32 days holiday allowance.
Requirements
- Previous experience in customer service (luxury retail) or relevant customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- Good MS Office skills
- Conscientiousness in customer data handling
- Flexibility
- Resilience
- Teamwork ability
- Native-level English proficiency (written and spoken)
- Additional languages (a plus)
Tasks
- Build lasting customer relationships
- Foster brand loyalty with personalized service
- Respond efficiently and promptly to customer requests
- Handle customer inquiries via phone and email
- Consistently meet department service and KPI standards
- Establish and maintain relationships with relevant customers
- Collaborate closely with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Native
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- Holiday allowance (28-32 days)
Learning & Development
- Language and e-learning courses
Corporate Discounts
- Staff discount (up to 30%)
Free or Subsidized Food
- Discounted meals
- Exclusive canteen and roof terrace
Snacks & Drinks
- Free hot drinks and fruit
Bonuses & Incentives
- Referral program
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Discounted sports and gym memberships
Public Transport Subsidies
- Free local transport
Mental Health Support
- Mental health and well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Mytheresa.com GmbH
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MYMytheresa.com GmbH
Customer Care Specialist English(m/w/x)
Leipzig
Full-timeOn-siteExperienced
Nejo AI Summary
Personalized service for luxury fashion e-commerce clients via phone and email at a global online retailer. Prior experience in luxury retail customer service or similar client-facing roles required. Up to 30% staff discount, 28-32 days holiday allowance.
Requirements
- Previous experience in customer service (luxury retail) or relevant customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- Good MS Office skills
- Conscientiousness in customer data handling
- Flexibility
- Resilience
- Teamwork ability
- Native-level English proficiency (written and spoken)
- Additional languages (a plus)
Tasks
- Build lasting customer relationships
- Foster brand loyalty with personalized service
- Respond efficiently and promptly to customer requests
- Handle customer inquiries via phone and email
- Consistently meet department service and KPI standards
- Establish and maintain relationships with relevant customers
- Collaborate closely with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Native
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- Holiday allowance (28-32 days)
Learning & Development
- Language and e-learning courses
Corporate Discounts
- Staff discount (up to 30%)
Free or Subsidized Food
- Discounted meals
- Exclusive canteen and roof terrace
Snacks & Drinks
- Free hot drinks and fruit
Bonuses & Incentives
- Referral program
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Discounted sports and gym memberships
Public Transport Subsidies
- Free local transport
Mental Health Support
- Mental health and well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Mytheresa.com GmbH
Industry
Retail
Description
The company combines technology and luxury fashion, focusing on creativity and digital advancement.
Not a perfect match?
- Mytheresa.com GmbH
Customer Care Specialist - GERMAN(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Customer Care Specialist - DEUTSCH(m/w/x)
Full-timeOn-siteJuniorLeipzig - Mytheresa.com GmbH
Specialist Inbound(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Employee Textile Care/ Tailor(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Specialist Shipping(m/w/x)
Full-timeOn-siteExperiencedLeipzig