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STStanley/Stella

Customer Care Representative - DACH(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced
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Managing customer inquiries for premium sustainable apparel, coordinating internal teams for service delivery. Native-level German and 2 years customer care experience required. End-to-end customer journey responsibility.

Requirements

  • Minimum 2 years of experience in Customer Care, Customer Service, or similar role
  • Native-level German and strong English skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving mindset and customer-oriented
  • Solid knowledge of ERP/CRM systems and proficiency in MS Office tools
  • Team-spirited, organised, and adaptable
  • Positive mindset and passion for delivering exceptional customer experiences
  • Minimum 2 years of experience in Customer Care, Customer Service, or similar role
  • Native-level German and strong English skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving mindset and customer-oriented
  • Good knowledge of ERP/CRM systems and proficiency in MS Office tools
  • Team-spirited, organised, and adaptable
  • Positive mindset and passion for delivering exceptional customer experiences

Tasks

  • Manage customer inquiries for the DACH region
  • Provide proactive, solution-oriented support
  • Ensure excellent service delivery from order to cash
  • Follow up with customers and coordinate with internal teams
  • Provide accurate information on logistics and products
  • Explain commercial policies and terms & conditions
  • Handle and resolve complaints from start to finish
  • Collaborate with Sales, Logistics, and Finance as needed
  • Maintain accurate records of interactions and feedback
  • Contribute to continuous improvement initiatives
  • Propose ideas and support projects to enhance customer experience
  • Act as a partner to Sales for a seamless customer journey

Work Experience

  • 2 - 5 years

Education

  • Compulsory education

Languages

  • German – Native
  • English – Business Fluent

Tools & Technologies

  • ERP/CRM systems
  • MS Office
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