Description

In this role, you will drive the implementation and optimization of Salesforce CRM solutions, ensuring seamless service processes and enhancing customer experiences. Your day-to-day responsibilities will involve collaborating with teams, providing training, and continuously improving service delivery.

Requirements

• •Bachelor’s degree in business administration, information technology, service or related field
• •10+ years of total experience in Sales, Service, Business or IT background
• •3+ years in Salesforce project management
• •Certification in Salesforce administration or development
• •Proven experience in Salesforce CRM management and implementation
• •Strong understanding of service processes in medical technology
• •Any certification related to project management is an advantage
• •Practical experience with PM tools such as JIRA / MS Project
• •Advanced Microsoft Excel skills
• •Willingness to travel as needed
• •Excellent planning and strategic skills
• •Organized and meticulous in work
• •Excellent communication and interpersonal skills
• •Ability to work collaboratively in a fast-paced environment
• •Dynamic and adaptable mindset
• •Professional and deadline-oriented
• •Ability to multitask and manage several projects

Tasks

• •Support Salesforce CRM implementation workstreams
• •Provide insights to align input within the HQ Service department
• •Translate strategic and operational service requirements into project deliverables
• •Participate in workstreams to collect and define user stories
• •Assist service teams during the transition and post-implementation phases
• •Collaborate with stakeholders to refine service process flow
• •Ensure compliance and execution quality through training and consulting
• •Lead training sessions and workshops for country teams
• •Incorporate learnings from the implementation phase into ongoing activities
• •Identify opportunities for process improvement through feedback analysis
• •Integrate Salesforce capabilities into medical service offerings
• •Collaborate with global HQ to understand demand and service requirements
• •Gather insights from country organizations to enhance Salesforce effectiveness
• •Stay updated on Salesforce best practices and industry trends

Tools & Technologies