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HYHyundai Motor Europe GmbH

CRM Operations Specialist(m/w/x)

Offenbach am Main
Full-timeWith Home OfficeSenior
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Coordinating daily CRM activities and managing business requirements across markets. 7+ years CRM operations or digital platforms experience required. Flexible working hours, hybrid policy, and continued learning.

Requirements

  • 7+ years CRM operations, digital platforms, or customer engagement experience
  • Strong CRM systems experience (Salesforce, Sales Cloud, Automotive Cloud, Marketing Cloud)
  • Good understanding of customer lifecycle, lead, and retention processes
  • Experience managing operational requirements and coordinating stakeholders internationally
  • Ability to bridge business and technical teams
  • Strong analytical, organizational, and prioritization skills
  • Experience in multi-market CRM environments and governance
  • Structured, proactive, and solution-oriented working style
  • Strong communication and stakeholder management skills
  • Fluent English; additional European languages a plus

Tasks

  • Coordinate daily CRM activities
  • Manage business requirements across markets
  • Ensure efficient platform usage
  • Support customer lifecycle processes
  • Prioritize operational requests
  • Act as CRM user contact
  • Provide operational guidance
  • Facilitate alignment between teams
  • Ensure CRM process consistency
  • Support project planning
  • Prepare reports and documentation
  • Maintain process overviews
  • Translate business needs into requirements
  • Drive process optimization
  • Enhance operational efficiency

Work Experience

  • 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Fluent
  • Basque – Basic

Tools & Technologies

  • CRM
  • Salesforce
  • Sales Cloud
  • Automotive Cloud
  • Marketing Cloud

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid working policy

Learning & Development

  • Continued learning
  • Professional development

Company Vehicle

  • Car sharing
  • Lease mobility program

Free or Subsidized Food

  • Complimentary daily lunch
  • Subsidized breakfast options

Healthcare & Fitness

  • Complimentary fitness facility
  • Sporting clubs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hyundai Motor Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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