WeWork Germany GmbH
Community Lead(m/w/x)
Full-timeOn-siteExperienced
Berlin
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Account management and issue resolution for diverse business tenants at a global flexible workspace provider. Minimum 2 years of hospitality experience and local language proficiency required. Small team environment with 40-hour fixed shifts.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong communication skills
- Strong organization and multitasking skills
- Attention to detail and efficiency
- Ability to grow relationships
Tasks
- Conduct quarterly conversations with accounts
- Maximize member value and experience
- Anticipate and personalize member needs
- Follow up on negative member feedback
- Resolve issues using the severity scale
- Implement improvements based on Medallia responses
- Provide front desk coverage as needed
- Lead pre-move-in meetings with new accounts
- Complete the New Member Orientation process
- Curate onboarding materials and FAQ guides
- Conduct move-out interviews with departing members
- Provide feedback on event programming types
- Evaluate event attendance and satisfaction
- Host weekly community social events
- Execute value-driving events with Events teams
- Create and post event promotional materials
- Manage building-specific operational requirements for events
- Perform morning walkthroughs to identify issues
- Escalate recurring building issues to management
- Explain and communicate WeWork policies
- Update members on building issues
- Manage building energy and music levels
- Liaise with third-party cleaning companies
- Track, audit, and organize building keys
- Manage keycard stock and inventory requests
- Oversee Community responsibilities for unstaffed buildings
- Liaise with Sales and Account Management
- Follow building Emergency Action Plans
- Create and respond to incident reports
- Escalate medical emergencies and security alerts
- Conduct building tours for VIPs
- Alert the Growth Team to member changes
- Hand off prospective sales to sales contacts
- Tour potential members through the space
- Share member benefits tailored to needs
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- local – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WeWork Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Account management and issue resolution for diverse business tenants at a global flexible workspace provider. Minimum 2 years of hospitality experience and local language proficiency required. Small team environment with 40-hour fixed shifts.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong communication skills
- Strong organization and multitasking skills
- Attention to detail and efficiency
- Ability to grow relationships
Tasks
- Conduct quarterly conversations with accounts
- Maximize member value and experience
- Anticipate and personalize member needs
- Follow up on negative member feedback
- Resolve issues using the severity scale
- Implement improvements based on Medallia responses
- Provide front desk coverage as needed
- Lead pre-move-in meetings with new accounts
- Complete the New Member Orientation process
- Curate onboarding materials and FAQ guides
- Conduct move-out interviews with departing members
- Provide feedback on event programming types
- Evaluate event attendance and satisfaction
- Host weekly community social events
- Execute value-driving events with Events teams
- Create and post event promotional materials
- Manage building-specific operational requirements for events
- Perform morning walkthroughs to identify issues
- Escalate recurring building issues to management
- Explain and communicate WeWork policies
- Update members on building issues
- Manage building energy and music levels
- Liaise with third-party cleaning companies
- Track, audit, and organize building keys
- Manage keycard stock and inventory requests
- Oversee Community responsibilities for unstaffed buildings
- Liaise with Sales and Account Management
- Follow building Emergency Action Plans
- Create and respond to incident reports
- Escalate medical emergencies and security alerts
- Conduct building tours for VIPs
- Alert the Growth Team to member changes
- Hand off prospective sales to sales contacts
- Tour potential members through the space
- Share member benefits tailored to needs
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- local – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WeWork Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
WeWork Germany GmbH
Industry
RealEstate
Description
The company provides flexible workspace solutions to help businesses thrive in over 37 countries.
Not a perfect match?
- WeWork Germany GmbH
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Workplace Front of House Coordinator(m/w/x)
Full-timeOn-siteExperiencedBerlin - 1000 Satellites
Community & Operations Coordinator(m/w/x)
Full-time/Part-timeOn-siteExperiencedBerlin - theBASE FOL Group GmbH
Front Office Agent/ Community Host Co-Living(m/w/x)
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