WeWork Germany GmbH
Community Lead(m/w/x)
Full-timeOn-siteExperienced
Berlin
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Personalizing member experiences and resolving issues for businesses in flexible workspaces. 2+ years hospitality experience required. Work across a global network of 37+ countries.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization and multitasking skills
- Attention to detail and efficient task management
- Ability to grow relationships
Tasks
- Conduct quarterly conversations with accounts
- Anticipate and personalize member experiences
- Resolve member issues following established models
- Address negative feedback and ratings personally
- Implement improvements based on experience data
- Provide front desk coverage during business hours
- Lead pre-move-in meetings and orientations
- Curate onboarding materials and welcome guides
- Perform move-out interviews with departing members
- Host weekly social and value-driving events
- Promote events through posters and digital info
- Manage event logistics including HVAC and elevators
- Perform morning walkthroughs to identify issues
- Communicate building policies and updates to members
- Regulate building energy and music levels
- Coordinate with third-party cleaning companies
- Audit and manage keycard inventory
- Oversee community responsibilities for unstaffed buildings
- Execute and follow emergency action plans
- Create incident reports for medical or security alerts
- Conduct tailored building tours for prospective members
- Refer growth and sales opportunities to relevant teams
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WeWork Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Personalizing member experiences and resolving issues for businesses in flexible workspaces. 2+ years hospitality experience required. Work across a global network of 37+ countries.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization and multitasking skills
- Attention to detail and efficient task management
- Ability to grow relationships
Tasks
- Conduct quarterly conversations with accounts
- Anticipate and personalize member experiences
- Resolve member issues following established models
- Address negative feedback and ratings personally
- Implement improvements based on experience data
- Provide front desk coverage during business hours
- Lead pre-move-in meetings and orientations
- Curate onboarding materials and welcome guides
- Perform move-out interviews with departing members
- Host weekly social and value-driving events
- Promote events through posters and digital info
- Manage event logistics including HVAC and elevators
- Perform morning walkthroughs to identify issues
- Communicate building policies and updates to members
- Regulate building energy and music levels
- Coordinate with third-party cleaning companies
- Audit and manage keycard inventory
- Oversee community responsibilities for unstaffed buildings
- Execute and follow emergency action plans
- Create incident reports for medical or security alerts
- Conduct tailored building tours for prospective members
- Refer growth and sales opportunities to relevant teams
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WeWork Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
WeWork Germany GmbH
Industry
RealEstate
Description
The company provides flexible workspace solutions to help businesses thrive in over 37 countries.
Not a perfect match?
- WeWork Germany GmbH
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