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International SOS
3mo ago

Client Relationship Lead(m/w/x)

Neu-Isenburg
Full-timeWith Home OfficeManagement

Description

In this role, you will be the key liaison for clients, ensuring exceptional service and support. Your day-to-day responsibilities will involve fostering relationships, coordinating with stakeholders, and driving the successful delivery of the TRICARE Overseas Program.

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Requirements

  • Significant account management experience
  • Healthcare administration experience
  • Bachelor's degree
  • Excellent English language skills
  • People leadership, influencing and organizational skills
  • Strong analytical capabilities
  • Self-motivated problem solver
  • Ability to travel across Germany with own car

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Lead and coordinate contractual KPI deliverables for Military Treatment Facilities (MTF)
  • Engage and collaborate with all client and TOP stakeholders
  • Secure access to care and ensure contractual provider availability
  • Oversee medical records collection and claims handling
  • Support beneficiary services
  • Coordinate execution of tasks impacting MTF through in-country personnel
  • Maintain and strengthen relationships with stakeholders by identifying client needs
  • Provide ongoing support and education on TOP Policy and processes
  • Ensure MTF or Military Units/Clinics have access to the Host Nation Network
  • Collaborate with cross-functional teams to understand internal operations
  • Represent customer and business voices by analyzing and documenting client feedback
  • Promote the value-added proposition of the TOP Program
  • Identify business opportunities and share best practices with colleagues and stakeholders

Languages

EnglishBusiness Fluent

Benefits

Informal Culture

  • Warm, supportive, and open company culture

Learning & Development

  • Opportunity to learn and develop

More Vacation Days

  • Birthday holiday
  • Option to purchase additional annual leave

Retirement Plans

  • Private pension

Healthcare & Fitness

  • Private medical insurance

Other Benefits

  • Life assurance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of International SOS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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