CarVia GmbH
Customer Care Specialist(m/w/x)
Full-timeOn-siteExperienced
München
from 3,400 - 3,600 / month
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BUbuycycle
Claims Agent Specialist - Bike & Sports Focus(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Resolving customer claims for pre-owned bikes, assessing situations for fair solutions. Several years of customer care or claims handling experience required. Working within an online marketplace for pre-owned bikes.
Requirements
- Several years of professional experience in Customer Care, Customer Service, or Claims Handling
- Excellent verbal and written communication skills in English
- German or additional languages (a plus)
- Strong service mindset and enjoyment in customer interaction
- Strong problem-solving skills and high attention to detail
- Calm, flexible, and solution-oriented approach in challenging situations
- Structured and independent working style
- Confident use of digital tools and customer support systems, or quick learning ability for new tools
- Passion for cycling and/or endurance/outdoor sports
- Basic product/technical knowledge of bicycles or sports equipment, with curiosity
- Willingness to learn
Tasks
- Resolve customer claims for products, primarily bicycles
- Assess claim situations carefully
- Find fair, practical solutions for buyers and sellers
- Communicate professionally, empathetically, and clearly with customers
- Apply product and sports expertise to evaluate claims
- Identify recurring claims issues
- Share insights to improve claims processes
- Share insights to enhance product features
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Customer support systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of buycycle and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BUbuycycle
Claims Agent Specialist - Bike & Sports Focus(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Resolving customer claims for pre-owned bikes, assessing situations for fair solutions. Several years of customer care or claims handling experience required. Working within an online marketplace for pre-owned bikes.
Requirements
- Several years of professional experience in Customer Care, Customer Service, or Claims Handling
- Excellent verbal and written communication skills in English
- German or additional languages (a plus)
- Strong service mindset and enjoyment in customer interaction
- Strong problem-solving skills and high attention to detail
- Calm, flexible, and solution-oriented approach in challenging situations
- Structured and independent working style
- Confident use of digital tools and customer support systems, or quick learning ability for new tools
- Passion for cycling and/or endurance/outdoor sports
- Basic product/technical knowledge of bicycles or sports equipment, with curiosity
- Willingness to learn
Tasks
- Resolve customer claims for products, primarily bicycles
- Assess claim situations carefully
- Find fair, practical solutions for buyers and sellers
- Communicate professionally, empathetically, and clearly with customers
- Apply product and sports expertise to evaluate claims
- Identify recurring claims issues
- Share insights to improve claims processes
- Share insights to enhance product features
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Customer support systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of buycycle and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
buycycle
Industry
Retail
Description
The company is the leading marketplace for pre-owned bikes, making buying and selling bikes safe, quick, and easy for everyone.
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