The Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
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SISiemens Technology and Services Private Limited
Chapter Head First Level IT Support(m/w/x)
München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading first-level IT support for 260,000 users across Siemens' global operations. Leadership experience in international, multi-cultural environments required. Hybrid work, 30 days vacation, and flexible schedules.
Requirements
- Leadership experience in international, multi-cultural environment
- IT Service Management experience
- External provider management experience
- KPI management experience
- Strategic partnership management experience
- Validated knowledge in ServiceNow platform
- Service Desk or Onsite Support Management experience
- Market knowledge in service automation
- ITSM process execution experience
- SCRUM and agile development experience
- Growth mindset
- Entrepreneurial problem solver
- Analytical problem solver
- Ability to act strategic
- Ability to implement
- Strong focus on End-Users
- End2End responsibility
- Outstanding social skills
- Ability to convince teams, peers, and Management
- University degree in Information Technology, Business Administration or similar
- ITIL V4 / SIAM knowledge
- ITIL V4 Foundation Certification
- Passion for innovative solutions and technology
- Proficiency in English
Tasks
- Lead the First Level IT Support team
- Review and improve team structure and roles
- Supervise daily operations of IT Service Desk and Tech Bar
- Steer and drive the myIT Digital Assistant service
- Serve as Service Owner for Integrated Service Desk and Techbars
- Design the future First Level IT Support Concept
- Implement the Bot First Strategy
- Optimize and govern service and provider performance
- Manage SLAs, KPIs, and user perception
- Implement improvement measures and innovations
- Drive automation, AI, and tooling improvements
- Enhance ServiceNow and Moveworks functionality
- Create and support communication and training materials
- Support Carve-In, Carve-Out, and Integration Projects
- Communicate and coordinate with all partners
- Build long-term relationships with colleagues and providers
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ServiceNow
- ITIL V4
- SIAM
- SCRUM
Benefits
Flexible Working
- Hybrid work model
- Mobile work up to 3 days/week
- Flexible work schedules
Competitive Pay
- Access to share plans
More Vacation Days
- 30 days paid vacation
Learning & Development
- Flexible training opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Siemens Technology and Services Private Limited and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SISiemens Technology and Services Private Limited
Chapter Head First Level IT Support(m/w/x)
München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading first-level IT support for 260,000 users across Siemens' global operations. Leadership experience in international, multi-cultural environments required. Hybrid work, 30 days vacation, and flexible schedules.
Requirements
- Leadership experience in international, multi-cultural environment
- IT Service Management experience
- External provider management experience
- KPI management experience
- Strategic partnership management experience
- Validated knowledge in ServiceNow platform
- Service Desk or Onsite Support Management experience
- Market knowledge in service automation
- ITSM process execution experience
- SCRUM and agile development experience
- Growth mindset
- Entrepreneurial problem solver
- Analytical problem solver
- Ability to act strategic
- Ability to implement
- Strong focus on End-Users
- End2End responsibility
- Outstanding social skills
- Ability to convince teams, peers, and Management
- University degree in Information Technology, Business Administration or similar
- ITIL V4 / SIAM knowledge
- ITIL V4 Foundation Certification
- Passion for innovative solutions and technology
- Proficiency in English
Tasks
- Lead the First Level IT Support team
- Review and improve team structure and roles
- Supervise daily operations of IT Service Desk and Tech Bar
- Steer and drive the myIT Digital Assistant service
- Serve as Service Owner for Integrated Service Desk and Techbars
- Design the future First Level IT Support Concept
- Implement the Bot First Strategy
- Optimize and govern service and provider performance
- Manage SLAs, KPIs, and user perception
- Implement improvement measures and innovations
- Drive automation, AI, and tooling improvements
- Enhance ServiceNow and Moveworks functionality
- Create and support communication and training materials
- Support Carve-In, Carve-Out, and Integration Projects
- Communicate and coordinate with all partners
- Build long-term relationships with colleagues and providers
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ServiceNow
- ITIL V4
- SIAM
- SCRUM
Benefits
Flexible Working
- Hybrid work model
- Mobile work up to 3 days/week
- Flexible work schedules
Competitive Pay
- Access to share plans
More Vacation Days
- 30 days paid vacation
Learning & Development
- Flexible training opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Siemens Technology and Services Private Limited and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Siemens Technology and Services Private Limited
Industry
IT
Description
Siemens Mobility provides rail vehicles, automation, electrification solutions, and intelligent traffic technology.
Not a perfect match?
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