PHOENIX Pharma SE
Team Lead ServiceNow Capabilities(m/w/x)
Full-timeWith HomeofficeSenior
Fürth, Mannheim, Stuttgart
from 110,000 / year
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SISiemens AG
Chapter Head First Level IT Support(m/w/x)
Erlangen, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading first-level IT support operations and digital assistant services for a global team. International leadership and IT service management experience required. Hybrid work, 30 days vacation, and share plan access.
Requirements
- Leadership experience in international, multi-cultural environment
- IT Service Management experience
- External provider management experience
- KPI management experience
- Strategic partnership management experience
- Validated knowledge in ServiceNow platform
- Service Desk or Onsite Support Management experience
- Market knowledge in service automation
- ITSM process execution experience
- SCRUM and agile development experience
- Growth mindset
- Entrepreneurial problem-solving ability
- Analytical problem-solving ability
- Ability to act strategic
- Ability to implement
- Strong focus on End-Users
- End2End responsibility
- Outstanding social skills
- Ability to convince teams, peers, and Management
- University degree in Information Technology, Business Administration or similar
- ITIL V4 / SIAM knowledge
- ITIL V4 Foundation Certification
- Passion for innovative solutions and technology
- Proficiency in English
Tasks
- Lead the First Level IT Support team
- Review and improve team structure and roles
- Supervise daily operations of IT Service Desk and Tech Bar
- Steer and drive the myIT Digital Assistant service
- Serve as Service Owner for Integrated Service Desk and Techbars
- Design the future First Level IT Support Concept
- Implement the Bot First Strategy
- Optimize and govern service and provider performance
- Manage SLAs, KPIs, and user perception
- Implement improvement measures and innovations
- Drive automation, AI, and tooling improvements
- Enhance services with new functionality and innovation
- Create and support communication and training materials
- Support Carve-In, Carve-Out, and Integration Projects
- Communicate and coordinate with all partners
- Build long-term relationships with colleagues and providers
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ServiceNow
- ITIL V4
- SIAM
- SCRUM
Benefits
Flexible Working
- Hybrid work model
- 2-3 days mobile working per week
- Flexible work schedules
Competitive Pay
- Access to share plans
More Vacation Days
- 30 days paid vacation
Learning & Development
- Flexible training opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Siemens AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SISiemens AG
Chapter Head First Level IT Support(m/w/x)
Erlangen, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading first-level IT support operations and digital assistant services for a global team. International leadership and IT service management experience required. Hybrid work, 30 days vacation, and share plan access.
Requirements
- Leadership experience in international, multi-cultural environment
- IT Service Management experience
- External provider management experience
- KPI management experience
- Strategic partnership management experience
- Validated knowledge in ServiceNow platform
- Service Desk or Onsite Support Management experience
- Market knowledge in service automation
- ITSM process execution experience
- SCRUM and agile development experience
- Growth mindset
- Entrepreneurial problem-solving ability
- Analytical problem-solving ability
- Ability to act strategic
- Ability to implement
- Strong focus on End-Users
- End2End responsibility
- Outstanding social skills
- Ability to convince teams, peers, and Management
- University degree in Information Technology, Business Administration or similar
- ITIL V4 / SIAM knowledge
- ITIL V4 Foundation Certification
- Passion for innovative solutions and technology
- Proficiency in English
Tasks
- Lead the First Level IT Support team
- Review and improve team structure and roles
- Supervise daily operations of IT Service Desk and Tech Bar
- Steer and drive the myIT Digital Assistant service
- Serve as Service Owner for Integrated Service Desk and Techbars
- Design the future First Level IT Support Concept
- Implement the Bot First Strategy
- Optimize and govern service and provider performance
- Manage SLAs, KPIs, and user perception
- Implement improvement measures and innovations
- Drive automation, AI, and tooling improvements
- Enhance services with new functionality and innovation
- Create and support communication and training materials
- Support Carve-In, Carve-Out, and Integration Projects
- Communicate and coordinate with all partners
- Build long-term relationships with colleagues and providers
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ServiceNow
- ITIL V4
- SIAM
- SCRUM
Benefits
Flexible Working
- Hybrid work model
- 2-3 days mobile working per week
- Flexible work schedules
Competitive Pay
- Access to share plans
More Vacation Days
- 30 days paid vacation
Learning & Development
- Flexible training opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Siemens AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Siemens AG
Industry
IT
Description
Das Unternehmen entwickelt Netzwerke, die Städte mit Licht und Wärme versorgen und ist in der Automatisierung und Digitalisierung der Prozess- und Fertigungsindustrie tätig.
Not a perfect match?
- PHOENIX Pharma SE
Team Lead ServiceNow Capabilities(m/w/x)
Full-timeWith HomeofficeSeniorFürth, Mannheim, Stuttgartfrom 110,000 / year - Capgemini
SIAM Operations Lead(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Lübeck, Hamburg, Stuttgart, Hannover, Ratingen, Nürnberg, Köln, München, Frankfurt am Main - Capgemini
SIAM Process Lead(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Hamburg, Ratingen, München, Nürnberg, Hannover, Frankfurt am Main, Lübeck, Stuttgart, Köln - estonmondo GmbH
Prozessmanager ITSM Problem & Knowledge Management(m/w/x)
Full-timeWith HomeofficeExperiencedNürnberg - Capgemini
SIAM Governance Lead(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Hamburg, Köln, Frankfurt am Main, Nürnberg, Hannover, Stuttgart, Ratingen, Lübeck, München