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DKV Mobility
last mo.

Channel Performance Analyst Inside Sales(m/w/x)

Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job

Description

In this role, you will drive the performance of the Inside Sales channel across Europe by optimizing systems and processes to enhance efficiency. Your daily responsibilities will include analyzing data, managing KPIs, and collaborating with various teams to support impactful sales initiatives.

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Requirements

  • •Bachelor’s or Master’s degree in Business Administration, Business Informatics, Business Analytics, or Industrial Engineering
  • •Strong statistical and process expertise
  • •4–6 years of experience in Inside Sales Operations or Contact Center Analytics
  • •Expertise in KPI governance, routing and scoring design, end-to-end pipeline management, and pan-European harmonization
  • •Proficiency in Power BI (including DAX, RLS, and data modeling) and Power Query
  • •Familiarity with Genesys Cloud (routing/analytics) and Dynamics 365 (workflows/CRM)
  • •Experience with SQL/Snowflake
  • •Skills in lead scoring and qualification, routing efficiency, pipeline conversion, system readiness for campaigns, and review and action management
  • •Cross-functional stakeholder management and clear communication
  • •Driving process harmonization, enablement, and change management
  • •Fluency in German and English, both written and spoken

Education

Bachelor's degree
OR
Master's degree

Work Experience

4 - 6 years

Tasks

  • •Manage pan-European performance steering of the Inside Sales channel
  • •Optimize the performance management system in Power BI and Genesys for Inside Sales activities
  • •Define and monitor relevant KPIs within MSD and Genesys
  • •Oversee the sales pipeline from lead to customer
  • •Develop and refine lead scoring models and qualification criteria
  • •Ensure efficient lead, call, and email routing within European sales organizations
  • •Analyze Inside Sales data to identify trends and opportunities
  • •Collaborate with Sales Excellence, Marketing, IT, and local sales teams for data-driven processes
  • •Participate in planning and reviewing pan-European Inside Sales campaigns
  • •Ensure system readiness for campaigns and establish performance measurement standards

Tools & Technologies

Power BISQLSnowflakeGenesys CloudDynamics 365

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Balanced mix of on-site meetings and home office

Family Support

  • •Family-friendly working time models
  • •Parent-child offices

Healthcare & Fitness

  • •Comprehensive company health management

Company Bike

  • •eBike leasing support

Other Benefits

  • •Modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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